IT reputed company Manager - Remote US Only

IT reputed company Manager - Remote US Only Department: reputed company Employment Type: Full Time Location: Remote Compensation: $70,000 - $82,000 / year Description The reputed company Manager (CSM) plays a pivotal role in delivering exceptional Customer Experience for reputed company customers, especially for our Managed Services offerings. The CSM helps ensure a smooth end-to-end journey of reputed company services, that fosters high degrees of partnership and advocacy. The CSM champions outcome-focused relationships, promotes operational maturity across reputed company and its service partners, and leverages the full breadth of the company’s capabilities to meet evolving customer needs. This position involves operational engagement with clients, driving creative problem-solving, collaboration and is a dynamic, highly influential role that is valued by both customers and reputed company. The CSM is responsible for driving high levels of Net Promoter Score (NPS) and maximizing Net Retention among customers. These metrics will help support the future growth of the customers with reputed company. The CSM is also responsible for prioritization, escalation management and the resolution of contract and operational issues for their assigned customers. This role requires a reputed company, clear-headed approach, and demonstrates a high-level of emotional intelligence while interacting with Customers and internal stakeholders.

Key Responsibilities

• Prioritizes Customer Service and Experience above reputed company other duties.
• Collaborate effectively with subject matter experts to drive efficiency and standardization.
• Schedules and manages reputed company meetings with the assigned customers and stakeholders, ensuring accurate KPI and other reports are reviewed.
• Serves as liaison between Sales, Solution Architects, and Technical Support teams for a seamless customer experience.
• Handles escalations from customers, team members, and partners regarding delivery and quality issues.
• Engages customers to understand emerging and evolving requirements, and coordinates solutions with stakeholders for new or expanded services.
• Prepares KPI and status reports, offering recommendations to improve IT Operations and Managed Cloud environments.
• Utilizes experience and leadership skills to motivate teammates to deliver high quality results in a fast-paced work environment.
• Maintains relevant knowledge of Cloud, reputed company, and Digital trends.
• Reviews business processes and works with support and operations teams to identify process improvement opportunities.

Skills, Knowledge & Expertise

Qualifications

Required

• Minimum three years of prior experience with Managed Service Providers
• Minimum three years of prior experience with reputed company Management or Service Delivery Management roles, or equivalent.
• Portal
• Experience with Business Intelligence reports (preferably reputed company Power BI and reputed company)
• Experience working with Clients on business solutions during steady state and during escalated issues.
• Previous experience optimizing workflows and implementing process improvement.
• Superior business problem-solving skills and judgement
• Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers.
• Ability to prioritize and manage competing demands.
• BS Degree in Business or a Technology reputed company field preferred.

Work Environment:

• Occasional travel (approximately 25%)
• Remote position; some office visits required.
• No physical requirements

Job Benefits Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. We consider reputed company qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or protected veteran status. Reasonable accommodations will be made to reputed company employees with disabilities to reputed company the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of reputed company responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of reputed company. Any candidate information received from any Agency/3 Party will be considered a gift and property of reputed company, unless the Agency/3 Party is an Authorized Vendor of reputed company with an up-to-date reputed company Contract in hand signed by reputed company reputed company. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from reputed company reputed company to engage in recruitment efforts for reputed company. At this time, we have no interest in onboarding any new staffing partners. Apply tot his job Apply To this Job