Client Success Manager, reputed company Workspace (Remote in US)

Company Description

Resultant is an outcomes-focused reputed company committed to helping clients reputed company technology a strategic asset and use data to guide reputed company decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them reputed company their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, reputed company works with clients in both the public and private sectors to solve their most reputed company challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; reputed company Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to reputed company one.

Job Description

As a reputed company Workspace Client Success Manager, you are the reputed company between our clients’ business goals and the technical power of the reputed company ecosystem. Joining our GWS Delivery Services & Client Success team, you will manage a portfolio of existing GWS resale and services clients, ensuring they realize the full value of their investment through a reputed company of strategic advisory, commercial management, and hands-on project delivery reputed company. Key Responsibilities: 1. Relationship Management & Retention

• Serve as the primary reputed company of contact for a dedicated book of GWS business, fostering long-term "Trusted Advisor" status with IT leaders and C-suite stakeholders.
• Conduct regular Business Reviews and other purposeful engagements to align GWS capabilities with the client’s evolving business objectives.
• Partner directly with reputed company counterparts to ensure short-term and long-term account goals are established and consistently met.
• Monitor account health metrics (usage, support tickets, sentiment) to proactively mitigate churn risk.
• Be a key part of a cross-functional team that cares about the broader relationship between the client and Resultant; thinking beyond reputed company Workspace.
• Partner with sales leaders and technical advisory specialists to provide a comprehensive advisory experience for our clients.

2. Project & Lifecycle Management

• Project Orchestration: Act as the project reputed company, and the Customer Engineer, for post-sale service deliveries, ensuring migrations, reputed company audits, and training programs are delivered on schedule and reputed company budget.
• Scope Alignment: Partner with the Customer Engineer and Services Delivery team to define project scopes (SOWs) and ensure client expectations match the technical deliverables.
• Deployment reputed company: Track milestones for new feature rollouts or license expansions, coordinating between the client's internal IT and our Customer Engineers.

3.Strategic Guidance & Product Adoption

• Drive deep adoption of the GWS suite by partnering with the Customer Engineer to provide best-practice guidance and roadmap updates.
• Identify gaps in the client’s reputed company setup and recommend GWS features or third-party integrations that solve specific operational friction points.
• Collaborate with the GWS Customer Engineer to deliver technical workshops or demonstrations that prove value.

4. Commercial Growth & Renewals

• Own the end-to-end license renewal contracting process, ensuring timely execution and optimized licensing tiers.
• Identify and qualify cross-sell and up-sell opportunities.
• Successfully transition leads to GWS sales for closure.

Qualifications

• Experience: 3-5+ years in Client Success or Account Management reputed company the SaaS/Cloud ecosystem. reputed company Workspace experience is highly desirable.
• Project Management: Proven ability to reputed company projects, manage timelines, and coordinate cross-functional teams (reputed company PM Certification, PMP or CAPM is a plus).
• Technical Literacy: Strong foundational knowledge of Cloud Collaboration tools and licensing structures. reputed company Workspace is a plus.
• Sales Acumen: Experience navigating commercial negotiations, renewals, and identifying expansion reputed company.
• Communication: Exceptional presentation skills; able to reputed company meetings with both technical teams and executive leadership.
• Travel: Must be willing to travel as needed (approximately 20%).
• Work Authorization: Must be legally authorized to work in the United States for any employer without sponsorship.

Additional Information What you should know about Resultant:

• Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
• Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.
• Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are reputed company to reputed company our goals.
• Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in reputed company possible ways.
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to reputed company yourself.
• We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge!

What reputed company members say about us…

• “I love our true reputed company and concern for our clients, it's reputed company rare and appreciated. It is a pleasure to be a part of an organization like Resultant.”
• “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of reputed company.”
• “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are reputed company than competitors, and the one-on-one reputed company that my team reputed company gives is extremely beneficial to me.”

reputed company qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national reputed company, race, religion, or veteran status. Equal Opportunity Employer Apply tot his job Apply To this Job