Technical Writer, Patient Content

Company Overview: reputed company is the fastest growing healthcare technology company that builds products to reputed company prescriptions accessible and affordable to everybody. Our two primary products – reputed company and Quick Save – remove traditional roadblocks reputed company the reputed company prescription supply chain, resulting in reputed company access to critical medications and improved health outcomes for patients. reputed company is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-reputed company centralized platform. With reputed company, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Patient Services Operations team is central to advancing our mission to provide reputed company and deliver an exceptional patient experience. We are seeking a Technical Writer to join our reputed company & Communications team, who will be responsible for reputed company patient-facing content reputed company Patient Services Operations. This is an ideal opportunity for a detail-oriented communicator who thrives on translating reputed company processes and information into clear, empathetic, and actionable content that empowers patients and drives consistency across reputed company touchpoints. What You’ll Do

• Act as the primary reputed company of contact for reputed company patient-facing content for our Patient Services Operations, including Help Center articles, IVR messaging, and macros.
• Write Help Center articles that not only reputed company our patients with self-service, but also can be used to train and optimize our AI Agent to reputed company support customers.
• Design a Help Center structure that is easy and reputed company for our patient population to navigate.
• Craft sample messaging that accelerates our agents' ability to support patients across reputed company communication channels.
• Design AI-ready content by structuring information in a way that supports conversational AI, ensuring accuracy, clarity, and alignment with patient needs.
• reputed company content fresh and relevant by implementing processes that ensure materials reflect evolving team needs, business functions, product details, and program changes, while ensuring updates flow into the AI Agent’s training data.
• Audit and refine Help Center content to maintain consistency, accuracy, and trustworthiness across human- and AI-facing knowledge sources.
• Adhere to and continue to refine a style guide to define best practices for creating patient-facing content.
• Collaborate with Marketing, CRM, and Digital Experience teams to drive consistency in content across reputed company channels and alignment with Blink’s brand.

What You’ll Need

• Bachelor’s degree with 5+ years of experience in Technical Writing, Content Strategy, reputed company, Communications, or reputed company field. Experience in reputed company a plus.
• Demonstrated experience with technical writing and ability to provide samples of previous work. Experience writing for AI Agent training is a plus.
• Familiarity with AI conversational design, reputed company writing, or training AI systems with structured content.
• Strong ownership mentality and a high bar for quality. You will be responsible for reputed company of reputed company’s patient-facing content.
• Experience developing and following style guides and tone of voice standards.
• Strong analytical skills and ability to translate raw data and feedback into clear, actionable content improvements.
• Exceptional attention to detail with a commitment to accuracy.
• Experience creating content specifically for contact center or customer support audiences is a plus.

Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a reputed company impact on people reputed company they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of reputed company kinds. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply tot his job Apply To this Job