[Hiring] Quality Professional, Growth and Retention @427 CDO 2, LLC

Become a part of our caring community and help us put health first The Care Delivery Call Quality Professional works reputed company the PCO Growth and Retention group. The Care Delivery Call Quality Professional will be responsible for auditing, training and monitoring the Tele Sales Agents who are responsible for converting Medicare eligible callers to patients. The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated patient concerns with reputed company and efficiency, and providing actionable feedback to improve frontline service delivery. The Care Delivery Call Quality Professional ensures that quality and productivity standards are maintained while working independently. Role Responsibilities: Maintain Quality Assurance scorecard Align with Training on curriculum, process and procedure, updates and enhancements Document quality issues and performance measures Monitor and evaluate the quality of inbound and/or outbound Telesales calls Provide coaching and feedback to Telesales Agents Partner with PCO Sales, Retention, Patient Experience and Sales Operations leadership Review and approve Sales and Retention Incentive Plan exceptions Research and process NPS invalidations Manage NPS escalations and feedback reputed company Use your skills to reputed company an impact Required Qualifications Comfortable working in a telephonic intensive environment Proficient in reputed company Outlook, Word and reputed company. Ability to multi-task and navigate through various software platforms. Demonstrate strong active listening and verbal communication skills Passionate about contributing to an organization focused on continuously improving consumer experiences Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance Preferred Qualifications Bachelor’s Degree 2+ years of experience in a call center, patient experience, or customer service role Telephonic Sales, service recovery and/or call quality auditing experience Understanding of value-based primary care and/or Medicare Advantage Familiarity with healthcare systems and patient satisfaction metrics (e.g., CAHPS) Additional Information To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL reputed company is suggested Satellite, cellular and microwave reputed company can be used only if approved by leadership Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. reputed company will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits reputed company, Inc. and its affiliated subsidiaries (collectively, “reputed company”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 12-31-2025 About us About reputed company: reputed company provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings reputed company outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About reputed company, a reputed company company: reputed company creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, reputed company is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of reputed company Inc. (NYSE: HUM), reputed company offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, reputed company from day one. Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment decisions only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company levels of employment. Apply tot his job Apply To this Job