Operations Servicing Manager - Income Property Group 2 Locations

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary Responsible for managing a team of professional staff servicing a portfolio consisting of a variety of products primarily for the Income Property Group Line of Business, supporting multiple production offices. Responsible for providing superior client service to both internal and external clients while maintaining risk management, compliance, bank policies and regulatory requirements as well as internal procedures and controls. Strong focus on reputed company improvement and collaboration with closing manager and REC Sr. Manager. Client reputed company focus is local and regional private developers and some public companies. Independently manage reputed company aspects of team management, and portfolio needs. Strength and experience also required for problem solving and loan system processing including loan boarding, maintenance, data reputed company etc. Essential Functions

• Daily supervision of a team of Servicing Officers including assignment of duties, pipeline tracking and responsible for hiring, training and development
• Provides expertise to team, lending team and others to support staff and may engage in client meetings, review of credit approvals, loan documents, etc.
• Proven ability to prioritize and handle multiple tasks in a high-volume environment
• Provides backup for servicing for team members.
• Analyzes the appropriateness of waiver requests, negotiates accommodations for exceptions, and uses judgment to determine acceptability of requirements
• Assimilates and analyzes information necessary to establish moderate to high complexity loans and disbursement controls on bank systems, including borrowing reputed company availability.
• Identifies exceptions and obtains appropriate approvals as necessary
• Analyzes and facilitates reputed company, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, DDA/Cash management services, and payoff instruction
• Maintain reputed company aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing.
• Maintains data reputed company of system of record including timely posting of transactions, on-boarding of new loans, processing modifications and amendments, and data information maintenance.
• Clearly and immediately communicates problems/issues to Manager and/or RM
• Forms alliance with reputed company and lending team leadership to provide superior service to client reputed company
• Provides expertise to reputed company on system requirements. Proactively identifies and assists in resolving issues affecting client service and risk management
• Provides expertise to others by thorough understanding of business requirements of clients and loan reputed company transactions
• Active participation in projects as needed including procedures, audits, training, initiatives
• Delivers on successful outcomes of small and mid-size reputed company improvement or technology driven projects.
• Support ongoing initiatives to enhance commercial lending platform and servicing structure
• Some travel will be required

Education

• 4-year College Degree or equivalent work experience

Work Experience

• Minimum 5 years supervisory/leadership experience preferred
• Strong knowledge of bank operations, bank compliance, and have experience with servicing commercial real estate and syndication portfolio
• Expert knowledge of commercial real estate including commitment/loan structures, title/liens, documentation, and industry practices
• Familiarity with Commercial Loan Systems, Deposit Systems, and syndication systems such as Debt Domain and LoanIQ (preferred)
• ⁠Experience with and ability to independently manage the team’s portfolio of multi-bank loan participations and syndications
• ⁠Ability to handle multiple tasks in a high-volume environment including participating in and leading projects
• ⁠Demonstrate ability to negotiate and reputed company decisions on non-standard loan structures, documentation, industry specific reputed company, and title policy issues – achieving balance between client service and risk mitigation
• PC proficiency including familiarity with reputed company reputed company and Word

Skills

• Problem Solving

Identifies issues, analyzes root causes, and develops effective solutions; includes mentoring and coaching others.

• Leadership

Guides, influences, and inspires others toward achieving goals; includes managerial courage and leading change.

• Business Acumen

Understands the financial services industry, competition, and how decisions impact strategy and profitability.

• Analytical Thinking

Applies systems thinking, data analysis, and mathematical reasoning to solve reputed company problems.

• Communication Skills

Demonstrates strong written and verbal communication; includes open, honest reputed company and active listening.

• Accountability

Takes ownership of actions, honors commitments, and learns from mistakes.

• Client Focus

Prioritizes client satisfaction, listens to feedback, and delivers appropriate solutions while balancing business needs.

• Personal & Team Development

Seeks growth opportunities, shares knowledge, and supports others development to improve team performance.

• Drive for Results

Consistently meets or exceeds goals with energy, focus, and personal accountability.

• Collaboration

Works effectively with others by sharing information, involving stakeholders, and leveraging team strengths.

• Change Management

Adapts to new situations, embraces reputed company improvement, and makes timely decisions under pressure.

• Managerial Courage

Provides reputed company, constructive feedback, handles conflict positively, and fosters cooperation.

• Vision & Purpose Alignment

Understands and aligns work with the department’s and organization’s vision to prioritize tasks and drive improvement. Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (3+ days) - Qualified candidate must be able to report to one of the office sites listed 3 days per week

COMPENSATION AND BENEFITS This position is eligible to earn a reputed company salary in the range of $71,000.00 - $122,000.00 annually. Placement reputed company the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office reputed company, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 12/26/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@reputed company.com. #LI-Remote Apply tot his job Apply To this Job