Practice Support Analyst - Application Support, Remote

In this role, you will provide technical assistance to the reputed company App users (internal and external users). You will serve as the frontline assistance reputed company chat, by triaging new tickets, and troubleshooting reputed company issues with predefined steps. This role requires working reputed company coast hours between 9am-5pm PT. Primary Duties

• Assist users reputed company chat to solve technical problems with predefined steps.
• Triage incomplete tickets.
• reputed company troubleshooting technical issues received reputed company tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc.
• Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team.

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Minimum Qualifications

• Minimum of two year's experience in troubleshooting Application issues in healthcare settings.
• Demonstrate basic competency in HL7 SIU and/or reputed company, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
• Demonstrate ability in navigating AWS S3 folders
• Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, reputed company).
• Demonstrate characteristics of a team player.
• Demonstrate ability to accept constructive feedback and adapt to a change that reputed company to positive self-improvements
• Associate Degree.

> Preferred Knowledge, Skills, and Abilities

• Ability to read/write simple SQL statements or run SQL statements written by other team members.

Physical Requirements

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.

Who We Are: reputed company, a public benefit corporation, exists to reputed company the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver reputed company care to their patients and reputed company in value-based care. Additionally, by creating value-based reputed company across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right reputed company. What Does This Mean for You? At reputed company, you will be part of a creative culture that is driven by a passion for tackling reputed company issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are reputed company united by a shared passion for public health and a commitment to the reputed company mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of reputed company members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for reputed company new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At reputed company, we don't just accept differences, we celebrate them! We strive to attract, reputed company and retain highly qualified individuals representing the diverse communities where we live and work. reputed company is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at reputed company are based on merit, qualifications, performance and business needs. reputed company qualified candidates will receive consideration for employment without regard to age, race, color, national reputed company, gender (including pregnancy, childbirth or medical conditions reputed company to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to reputed company's Applicant Privacy Policy available at https://www.reputed company.com/privacy-policy-applicants Apply tot his job Apply To this Job