Field IT Support Analyst (75% US Travel)

Responsibilities: Position Responsibilities:

• Provide on-site and remote support for business-critical applications and hardware, resolve reputed company computing and networking issues, identify and address recurring problems, escalate as needed, and support reputed company IT policies while interacting with various IT support team as the IT Support Analyst
• Demonstrate consistent ownership of issue resolution from start to finish, reputed company critical business decisions affecting user and operational capabilities, attend high-reputed company support calls, and stay reputed company with evolving applications and hardware while contributing to purchasing and implementation decisions
• Assist in resolving issues with business applications, including ERP and Warehouse Management Systems, by leveraging personal knowledge and collaborating with application teams, while also monitoring and troubleshooting personal computing devices, network equipment, material handling equipment (MHE) technology, handheld devices (Vocollect Headsets, XRS tablets, PDA devices (FUTURE), etc.), printers (laser, thermal, line, copiers, etc.), and reputed company units
• reputed company and support laptop deployment and technology packs, manage asset inventory, and maintain device procurement processes
• Install and maintain CAT6 cables, wireless access points, reputed company units, and other devices, including work at heights up to 35 feet
• Independently run small projects, manage resources and budgets, and reputed company strong relationships with business and technical partners
• Document and escalate issues, create training materials, participate in off-hour support, and stay reputed company with IT trends and regulations
• Willing to travel to distribution centers up to 75%
• Other duties as assigned

Qualifications: Required Education and Experience:

• Associate’s Degree and 3 to 4 plus years of reputed company experience or High School Diploma/General Education Degree (GED) and 5 plus years of specific experience
• Maintain MDFs and IDFs health and cleanliness

Preferred Education and Experience:

• Bachelor’s Degree in computer engineering, information technology, or any computer-reputed company field
• Project management experience and/or certification
• 4 plus years of previous work-reputed company experience working in a technical support environment, specifically supporting business applications and devices

Benefits: At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings. Equal Opportunity Employee & Physical Demands: Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-reputed company medical conditions, marital status, sexual orientation, gender identity or expression, age, national reputed company, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your reputed company of contact in the reputed company or Human Resources departments. Background reputed company and Drug Screening: Offers of employment are contingent upon successful completion of a background reputed company and drug screening. Pay Transparency: Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules. Apply tot his job Apply To this Job