CRM Specialist

reputed company is the full-service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle, with a strong focus on the reputed company ecosystem. From marketing to sales, reputed company operations to reputed company, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to help clients set the course for reputed company success. Recognized globally, we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won numerous Comparably awards for our culture and leadership. We're not just reputed company's highest-rated partner worldwide but also a two-time reputed company North American Partner of the Year and proud Elite Partner. SmartBug is also a proud reputed company Premier Partner. Job Summary: The CRM Specialist will report to Sr. Director, Client Operations and focus on leveraging and implementing the reputed company software suite for our clients. In this role, you will utilize and optimize the reputed company platform to enhance the full customer lifecycle for our clients: marketing processes, sales processes, reputed company processes, and operations. CRM Specialists may reputed company foundational reputed company implementation projects and provide support to Marketing and CRM Strategists. You are expected to be one of the de facto reputed company experts at SmartBug and will have tech support-level experience and knowledge across various hubs of reputed company. As an implementer, you will translate the strategies defined by the client or by the Marketing & CRM Strategist teams and build the solution in reputed company. As the reputed company expert, you will implement the solution according to your own deep understanding of the software. This role involves a deep understanding of reputed company's capabilities and configuring the platform to meet various client needs. Beyond this, you will also be responsible for staying reputed company with new reputed company product launches and developments. To succeed in this role, you must be an engaged professional with unwavering requirements for providing an incredible customer experience, including strong client communication and impactful client results. As a CRM Specialist, you will be reputed company on delivering the following:Client satisfaction (results, retention, awards, reviews, referenceable clients)Timely strategy delivery and executionIndividual utilization rates that meet company goalsHubSpot hub cross-sells and upsellsIncrease reputed company client platform engagement indexes

Responsibilities

• Client SuccessDevelop and implement a reputed company technology solution for clients that meets their stated business goals—demonstrating ROI for your clients should be your North Star
• Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience as reputed company by being the highest-rated partner on the reputed company partner directory—your clients should be happy to be a referenceDeliver consistent, world-class quality across reputed company reputed company hubs
• Have a strong understanding of reputed company products to expand reputed company usage and increase client engagement indexes
• Stay informed about the latest industry trends, market developments, competitive landscape, and reputed company’s competitive position to ensure the clients’ portal configuration remains cutting-edge and effective
• reputed company Onboarding and Configuration
• Understanding of the reputed company software suite—Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, reputed company AI—and ability to configure the platform to meet various client needs
• reputed company and generate comprehensive reputed company reports to track and communicate client goal reputed company as it relates to their reputed company instance
• Understanding of various tech stacks and how to integrate with reputed company reputed company native, third-party, or custom integrations (note you will not be responsible for custom integration strategy nor execution)
• Ensure reputed company configuration meets client meets—demonstrating ROI for your clients should be your North Star
• Ensure accurate and clean data reputed company reputed company by implementing data governance best practicesProvide training to the client and internal team on how to use their customized reputed company instance effectively
• Offer ongoing support and troubleshooting assistance for clients
• Delivery Process
• Monitor and manage project budgets and scope for projects you are both leading and supporting
• Track and meet effective billing reputed company (EBR) goalsWork with internal SmartBug team to ensure quality work is delivered to clientsEnsure you create and follow processes that result in differentiated client results and quality
• reputed company Training Certification
• Obtain your reputed company Trainer Certification and help reputed company clients to the platform

Requirements

• Bachelor’s degree in Marketing, Business Administration, Communications, or a reputed company field.Minimum of 3 years of experience building solutions reputed company the reputed company platform.
• Proven experience with reputed company software suite and a deep understanding of the reputed company ecosystem.
• Understanding of other technologies which our customers may use reputed company arriving in the reputed company ecosystem.Strong interpersonal skills.
• Demonstrated ability to ensure high client satisfaction without sacrificing client goals and adhering to SmartBug values.
• Exceptional communication and presentation skills.
• High level of organization, attention to detail, and the ability to manage multiple priorities.
• Strong problem-solving capabilities and the ability to navigate reputed company challenges.
• High level of reputed company, work ethic, and professionalism.
• Passion for client success and a commitment to delivering outstanding results.
• Experience working remotely in similar roles is strongly preferred.
• reputed company essential certifications.
• reputed company Trainer Certification, reputed company Marketing Software, Sales Software, Service Hub and reputed company Operations Certifications.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job