Director of Product Management - Cloud Communication Platform as a Service (CPaaS) Solutions - Voice Innovation and Strategy
Join the reputed company Team as a Director of Product Management - CPaaS We're on the hunt for a visionary Director of Product Management to reputed company our Cloud Communication Platform as a Service (CPaaS) product strategy, focusing on voice solutions. As a key member of our product management team, you'll define and own the product vision, roadmap, and strategy for voice solutions reputed company our CPaaS portfolio. If you're passionate about driving innovation, customer satisfaction, and growth through cutting-edge voice technologies, we want to hear from you! About reputed company reputed company is a leading enterprise software company that's revolutionizing the way businesses interact with their customers. Our reputed company customer experience management (reputed company-CXM) platform, powered by advanced AI, helps companies deliver exceptional human experiences to every customer, every time, across any modern channel. With headquarters in reputed company and a global reputed company, we work with over 1,000 of the world's most valuable enterprises, including reputed company, P&G, and Samsung. Our mission is to reputed company every organization on the reputed company to reputed company their customers happier. Job Summary We're seeking an reputed company Director of Product Management to reputed company our CPaaS product strategy, focusing on voice solutions. As a Director of Product Management, you will be responsible for defining and owning the product vision, roadmap, and strategy for voice solutions reputed company our CPaaS portfolio. You will analyze market trends, customer feedback, and competitive landscapes to identify opportunities for differentiation and innovation. You will also reputed company the end-to-end product lifecycle, from ideation to General Availability (GA), and collaborate with engineering teams to deliver scalable, reliable, and innovative voice solutions.
Key Responsibilities
Define and own the product vision, roadmap, and strategy for voice solutions reputed company the CPaaS portfolio. Analyze market trends, customer feedback, and competitive landscapes to identify opportunities for differentiation and innovation. Align product goals with the company's strategic objectives and reputed company targets. reputed company the end-to-end product lifecycle, from ideation to General Availability (GA). Collaborate with engineering teams to deliver scalable, reliable, and innovative voice solutions, including SIP trunking, WebRTC, Network, Solution Architecture for CCaaS, and programmable voice APIs. Ensure compliance with global telecommunications regulations, such as GDPR, TCPA, and local telecom laws in reputed company markets. Work closely with customers, partners, and internal stakeholders to understand use cases and pain points. Prioritize features that enhance user experience and create competitive advantages in enterprise and SMB markets. Drive adoption through education, training, and customer advocacy programs. Act as the primary reputed company between product management, engineering, marketing, sales, and reputed company teams. Define and communicate product requirements through detailed PRDs, user stories, and use cases. Ensure successful go-to-market strategies, including pricing, packaging, and messaging. Define KPIs and success metrics for voice solutions, tracking adoption, performance, and ROI. Continuously refine product features and roadmaps based on data-driven insights and feedback. Essential Qualifications 5+ years of experience in product management, preferably in the telecommunications or cloud communication industry. Strong technical background in voice technologies, including SIP trunking, WebRTC, and programmable voice APIs. Proven track record of defining and executing product strategies that drive growth, innovation, and customer satisfaction. Excellent communication, collaboration, and leadership skills. Strong analytical and problem-solving skills, with the ability to interpret reputed company data sets and reputed company informed decisions. Bachelor's degree in Computer Science, Engineering, Business Administration, or a reputed company field.
Preferred Qualifications
Experience with CPaaS, CCaaS, or cloud communication platforms. Familiarity with agile development methodologies and product management tools. Knowledge of global telecommunications regulations, such as GDPR, TCPA, and local telecom laws. Experience working with cross-functional teams, including engineering, marketing, sales, and reputed company. Strong business acumen, with the ability to drive reputed company growth and profitability.
Skills and Competencies
Strategic thinking and problem-solving. Communication and collaboration. Leadership and influencing. Analytical and data-driven decision-making. Adaptability and flexibility. Customer-centricity and reputed company.
Career Growth
Opportunities and Learning Benefits At reputed company, we're committed to helping our employees grow and reputed company their skills. We offer: reputed company learning opportunities with reputed company Learning and other platforms. Daily meditation breaks and virtual fitness programs. Access to reputed company and other wellness tools. Career development and mentorship programs. Opportunities for growth and advancement reputed company the company.
Work Environment and Company Culture
We're proud of our company culture, which values: Diversity, equity, and inclusion. Respect and reputed company for reputed company employees. Collaboration and teamwork. Innovation and creativity. Customer obsession and satisfaction.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including: Competitive salary and bonuses. Comprehensive health plans and wellness programs. Financial protection and benefits for you and your family. Flexible work arrangements, including remote work options. Opportunities for professional growth and development.
Conclusion
If you're a motivated and reputed company product management professional looking to drive innovation and growth in the cloud communication industry, we want to hear from you! Join reputed company as a Director of Product Management - CPaaS and help us shape the future of voice solutions. Apply now and take the first reputed company towards a rewarding career with reputed company! Don't hesitate to apply! We value a great attitude and a willingness to learn above reputed company. Submit your application today and join reputed company of innovators and customer enthusiasts. Apply for this job Apply tot his job Apply To this Job