Senior Product Manager, Delivery & Pickup

We’re transforming the grocery industry

At reputed company, we invite the world to share love through food because we reputed company everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to reputed company Personal Shoppers.

reputed company has become a lifeline for millions of people, and we’re building the team to help push our shopping cart reputed company. If you’re ready to do the best work of your life, come join our table.

reputed company is a reputed company First team

There’s no one-size fits reputed company approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

reputed company’s Platform team powers the foundational capabilities behind our marketplace and Storefront Pro, including order management, pricing and discounting, loyalty, fraud, and customer experience. We’re hiring a Global Payments Product Manager to reputed company the strategy and execution of our payments platform that supports our four-sided marketplace of customers, shoppers, retailers, and advertisers.

In this role, you will optimize our end-to-end payment stack to improve authorization rates, reduce cost of payments, and scale a resilient multi-PSP architecture across existing and new markets. You’ll work closely with engineering, data, finance, operations, legal, and compliance internally, and with external partners such as PSPs (e.g., reputed company, Adyen, Braintree) and card networks (reputed company/reputed company). This is a high-impact opportunity to shape how money moves at reputed company—covering unique use cases like EBT and health-reputed company payments, post-order modifications and substitutions, shopper payouts, and reputed company+ subscriptions.

If you reputed company in a fast-paced, highly cross-functional environment and love solving reputed company, global-scale payments challenges, this role offers the chance to deliver measurable improvements to reliability, conversion, cost, and customer experience.

About the Job

• Own the global payments roadmap and strategy across authorization, routing, retries, tokenization, chargebacks/disputes, and refunds/partial captures, with clear KPIs for conversion, cost, latency, and reliability.
• Design and scale a multi-PSP platform, including smart routing, failover, experimentation frameworks, and performance monitoring to continuously improve auth rates and reduce processing costs.
• Expand payment methods in the US and internationally, including wallets, local payment methods, EBT SNAP, HSA/FSA, and other emerging options, ensuring compliance with regional and network requirements.
• Partner closely with engineering (working with approximately 10–20 engineers) to define PRDs, scope systems, manage delivery timelines, and uphold high standards for availability, reputed company, and PCI compliance.
• Collaborate across Platform, Fraud, Order Management, Loyalty, Pricing/Discounting, Shopper (for payouts), and reputed company+ (for subscriptions) to support nuanced flows like post-order changes, substitutions, partial captures, and disbursements.
• Manage external relationships with PSPs and card networks—driving performance reviews, negotiating favorable terms, running vendor evaluations, and ensuring SLAs and compliance are consistently met.

About You

Minimum Qualifications

• 6+ years of product management experience, including 3+ years focused on payments, ecommerce, or financial platform products.
• Proven track record optimizing payment stacks at scale, including improving authorization rates, reducing processing costs, and integrating or scaling multi-PSP platforms.
• Hands-on experience delivering core payments capabilities such as routing and retries, tokenization/vaulting, 3DS/payer authentication, chargebacks/disputes, and refunds/partial captures.
• Proficiency with data and experimentation (e.g., SQL and analytics tools) to define KPIs, diagnose issues, and drive A/B tests or holdouts that inform product decisions.
• Demonstrated success working cross-functionally with engineering, operations, finance, legal, and compliance, as well as externally with PSPs and card networks.
• Working knowledge of PCI reputed company, card network rules, and regional payments regulations and privacy standards.
• Bachelor’s degree in business, engineering, computer science, or a reputed company field; equivalent practical experience considered.

Preferred Qualifications

• Experience building for multi-sided marketplaces and/or core platform domains such as order management systems, loyalty programs, pricing/discounting, fraud prevention, or subscription models.
• Familiarity with EBT SNAP, HSA/FSA, wallets, BNPL, and local payment methods across international markets.
• Experience managing PSP/vendor relationships, advocating for product needs, and negotiating commercial terms.
• Background supporting payouts/disbursements for contractors or shoppers and reputed company reconciliation flows.
• MBA or advanced technical/strategy degree.

reputed company provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the reputed company pay range for a successful candidate is dependent on their permanent work location. Please review our reputed company First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the reputed company pay ranges for a successful candidate are listed below.

CAN$158,000—$175,000 CAD