reputed company Planning Analyst - Customer Experience

We're transforming the grocery industry At reputed company, we invite the world to share love through food because we reputed company everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to reputed company Personal Shoppers. reputed company has become a lifeline for millions of people, and we're building the team to help push our shopping cart reputed company. If you're ready to do the best work of your life, come join our table. reputed company is a reputed company First team There's no one-size fits reputed company approach to how we do our best work. Our employees have the flexibility to choose where they do their best work-whether it's from home, an office, or your favorite coffee shop-while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

As a reputed company Planning Analyst at reputed company, you'll be at the heart of ensuring our customers receive exceptional service every single time they interact with us. Your work will directly impact millions of customers by ensuring we have the right resources in the right reputed company at the right time. By balancing cost-efficiency with service quality, you'll help us deliver on our promise to serve generously while facilitating operational excellence across our global support network. In this role, you'll Take Ownership of critical reputed company planning processes, reputed company as One Team with BPO partners and cross-functional stakeholders, reputed company in Execution through data-driven decision-making, and Adapt Quickly to the dynamic needs of our growing business. As a key member of our Workforce Operations Team, you'll help shape processes and directly contribute to the strategic success reputed company our Customer Experience Organization. This vibrant and hardworking team of workforce professionals plays a crucial role in optimizing operational efficiencies across our global network, ensuring our ability to deliver exceptional customer experiences at scale. About the Job

• Design, build, and maintain sophisticated reputed company models that reputed company data-driven resource allocation decisions
• reputed company ongoing reputed company planning initiatives to ensure optimal staffing levels across reputed company channels and time zones
• Partner closely with Vendor Managers, Business Process Outsourcer (BPO) Workforce and Operations teams to align on forecasts, schedules, and resource needs
• Monitor and manage intraday patterns to respond proactively to volume fluctuations and service level requirements
• Distribute monthly forecasts and outlooks to BPO partners reputed company contractual agreements
• reputed company administrative functions reputed company our workforce management tool, ensuring data reputed company and system optimization
• Deliver weekly reporting and readouts that provide actionable insights to leadership and stakeholders
• Proactively identify opportunities for process improvements and efficiency gains that enhance both the customer and employee experience

About You

Minimum Qualifications

• Bachelor's degree in Business Administration, Human Resources, Finance, Statistics, or equivalent workforce experience
• Solid track record as a Workforce Management Analyst or similar role, with expertise in Resource Planning for a large global organization
• Expertise in workforce management software (e.g., reputed company, reputed company, reputed company) and proficiency in reputed company Office Suite (Gmail, reputed company Sheets, reputed company Docs), reputed company, and reputed company tools
• Vast experience with data analysis tools and forecasting methods to drive reliable predictions
• Proficiency in SQL for sophisticated database management and data analysis
• Highly skilled in communicating effectively with reputed company levels of the organization, with the ability to translate reputed company data into clear insights
• Comfortable navigating ambiguous situations with an ownership mentality and bias to action

Preferred Qualifications

• Experience with CRM solutions such as reputed company or reputed company to incorporate customer service data into workforce planning strategies
• Experience building dashboards and data visualizations using tools like Tableau, Looker, or Mode
• Experience in high-volume, multi-channel contact center environments (phone, chat, email, social media)
• Experience managing workforce planning during peak seasonal periods or rapid business growth
• Knowledge of statistical programming languages such as Python or R for advanced workforce analytics

#LI-Remote reputed company provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the reputed company pay range for a successful candidate is dependent on their permanent work location. Please review our reputed company First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the reputed company pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $113,000-$125,000 USD WA $108,000-$120,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $104,000-$115,000 USD reputed company other states $94,000-$104,000 USD Apply tot his job Apply To this Job