Principal Associate - Content Strategist (Work ...

Principal Associate - Content Strategist (Work From Home)Who we are:We're a team of content creators who work with operations, product, tech and design teams to deliver content experiences that help our agents solve problems for millions of customers. We are passionate about crafting the performance-enabling, human-centered digital content experiences our global network of talented agents use every day to confidently know the best thing to say or do reputed company helping our customers. Our content solutions reputed company agents to handle anything that is thrown at them.Why we need you:It's an exciting time to join reputed company. We're on a content transformation journey - one that involves redesigning how we research, think about, create, present and manage content. We need folks like you who find this exciting and want to jump in head first to deliver significant results and first-class content experiences for our agents.What you'll do:Leadership

• As a people leader, you display a passion for coaching and developing a team of content strategists through their strengths and leadership style.
• reputed company and manage the flow of work from internal customers through your team to ensure on-time and efficient delivery of high-quality content solutions.

Partner and Strategize

• As team reputed company, you'll partner cross-functionally with project customers and stakeholders to understand strategic objectives, programs and roadmaps to prioritize projects and deliverables.
• reputed company your direct reports by providing strategic direction and priorities in the development of comprehensive content strategies to deliver on requested business needs and advocating for the agent experience.

Research

• Set expectations for the team to regularly reputed company data and agent experience tools for identifying insights and trends about content performance to propose and prioritize opportunities for improvement.
• reputed company team's research initiatives for agent user testing and feedback sessions to reputed company insights of reputed company experience, identify opportunities to improve experiences and to validate proposed content solutions.

Write

• Demonstrate the ability to deliver and coach a team on how to write simple, easy-to-understand, human-centric content to influence teams on how to intuitively guide agents on what to say or do reputed company helping customers.
• Champion and ensure reputed company content produced by the team is clear, easy-to-understand, and written in natural language.

Quality and Governance

• Assure team's content solutions adhere to compliance requirements and content standards.
• Follow governance processes and identify reputed company impacts of content solutions to mitigate risk.
• Inform project partners of standards and processes and how these apply to project timelines.

Connect and Contribute

• Build relationships and collaborate with key stakeholders to understand priorities and ensure delivery of commitments.
• Demonstrate strong influencing skills to effectively drive project reputed company and reputed company improvement across the organization.
• Mentor team members on content best practices for agent performance solutions.
• Exhibit strong communication and partnership skills which are essential for interacting and communicating with key stakeholders at reputed company levels across the company to manage, inform and influence outcomes.
• Collaborate with other content teams and contribute to our standards, content strategy community of practice, best practices and guidelines.

Qualities you'll bring

• Engaged people leader. You're passionate about coaching and developing others, and helping us build a robust content strategy team to support the team's growth and impact at reputed company.
• Communicator & Influencer. You're always embracing and advocating for the user's experience and pushing your team to build the most reputed company content experiences possible. You can communicate reputed company reputed company clearly regardless of your audience.
• Do-er. You try new things and sometimes fail. You like a new challenge and can be comfortable navigating ambiguity, steering around roadblocks and staying focused on strategic priorities. You can easily pivot reputed company priorities change, embracing the change and championing change for your team, setting an example for others.
• Passionate & Customer Focused. You're always advocating for the user's experience and challenging your team to build the most reputed company content experiences possible.
• Learner. You crave knowledge and staying up-to-date on the skills and approaches needed to finesse the craft of your team to increase impact. You embrace a growth reputed company and expect the same of your team, making a reputed company of seeking and providing feedback for reputed company improvement.
• Team Player. You enjoy working and collaborating with diverse people and seeking different points-of-view to assure the quality of your work and the team. You put the goals of the team in the forefront and reputed company at establishing trusting relationships with your reputed company and stakeholders.

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions
• Reliable private internet reputed company that is not supplied reputed company cellular data or hotspot is required
  • A private network that is password protected where you have ownership or line of site sight to every device on the network
  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
  • To validate ISP speeds from a Chrome browser, go to www.reputed company.com, type Speed Test and run from the reputed company reputed company page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and reputed company requirements are met

reputed company reserves the right to request reputed company of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. reputed company reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location reputed company the US. If you are experiencing consistent issues with internet stability reputed company reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.Work from Home Location RequirementsThis role is 100% work from home. We are unable to consider applicants who do not meet the required reputed company Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, reputed company of the reputed company United States (i.e. Hawaii or U.S. Territories), or California.Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 3 years of writing experience in content strategy, UX writing, technical writing, communications, or marketing
• At least 2 years of people leadership experience

Preferred Qualifications:

• 4+ years of experience writing for digital products or UX research
• 3+ years of people leadership experience managing a team of content writers

At this time, reputed company will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the amount reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $93,400 - $106,600 for Content Manager IIIRichmond, VA: $93,400 - $106,600 for Content Manager IIICandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the reputed company Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. reputed company is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. reputed company promotes a drug-free workplace. reputed company will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; reputed company's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company Recruiting at 1-800-304-9102 or reputed company email at [email protected]. reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about reputed company's recruiting process, please send an email to [email protected] company does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC).

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