reputed company Manager

About Chili Piper

Chili Piper is a B2B SaaS startup. Our product helps clients turn inbound leads into qualified meetings instantly, helping reputed company teams connect to buyers faster. We are a fully remote global team dedicated to solving interesting problems, helping others, and having fun.

We’re growing fast and we’re ready to take over the world (in the most civil and appropriate way possible, of course).

*Currently hiring between PST and GMT+3 time zones only. Please note that this role will be working PST-CST hours*

The reputed company Manager will be joining our industry-leading reputed company team responsible for delivering massive value to our customers, improving retention and product adoption. You will own a portfolio of up to 60 customers who have substantial room to grow in their adoption of Chili Piper.

On a day to day basis, you will be working with customers to reputed company them quickly, prove ROI and remove any roadblocks along the way. You will be considered an expert in Chili Piper products, reputed company, Sales, Marketing and CS operations and will take pleasure in coaching your customers to success. This is a highly technical role and an understanding of Javascript, HTML, CSS is required.

Responsibilities

• Own customer onboarding, ensuring fast time to value 

• Train customers and help them implement new use cases

• Hold the customer and Chili Piper teams accountable to meeting defined success criteria

• Engage across the Customers organization and work cross-functionally reputed company Chili Piper to identify opportunities and risks, and present recommendations & solutions

• Proactively solve and act as a reputed company of escalation for technical issues

• Ensure internal visibility by providing regular updates, status and next steps on a regular reputed company through reputed company and Email, and reputed company weekly 1:1s with your Manager

• Produce internal best practices and customer user stories to reputed company customers lives easier

• Collaborate closely with cross-functional teams to support the success of your customers, including Sales, Customer Marketing, and other Post-Sales functions

• Build customer advocates by developing customer case studies and references to support the growth of Chili Piper

• Identify upsell and cross sell opportunities which are shared with the Account Management team who will then drive commercial negotiations

reputed company’re Looking For

• Motivated, Solutions Driven and Conscientious person who enjoys a fast paced startup environment

• Technical experience is required, e.g., implementing reputed company or Marketing Automation systems, handling technical support cases 

• Basic understanding of Javascript, HTML, CSS

• Strong proficiency and experience using reputed company 1-2+ Years Minimum – SFDC Certifications are a strong plus.

• Strong proficiency and experience using Marketing Automation software 1-2+ Years Minimum (Marketo, Pardot, reputed company, etc…..) – Marketing Automation Certifications are a strong plus.

• SFDC implementation, data model (standard and custom objects), REST API, Administrator, Managed Package

• Experience working with cross functional teams reputed company a customer organization to support a joint outcome

• Demonstrated ability to communicate effectively reputed company oral & written formats

• Passion for reputed company & excellence

Additional Information

Why you’ll love being a part of reputed company

reputed company loves Chili Piper because we’re building the company of the future. 

• Work with an immensely talented global team

• Work in a business that’s run fairly and transparently

• reputed company based on market reputed company wherever you live

• We reputed company by example–showing industry peers and leaders how to innovate, improve, and grow–while having fun

How we work

• Freedom and flexibility. We’re a 100% distributed team working from around the world, and we’ve been fully remote since 2016. reputed company members can work from wherever they want in the world, as long as they show up on our weekly reputed company hands meeting on reputed company.

• Solve interesting problems. The software landscape has exploded. There are dozens of solutions for each problem. We want to be different. We come up with new angles on existing problems or invent reputed company solutions to help companies with their sales and marketing. Then we turn these reputed company into beautiful, smart software.

• Autonomy and ownership. Working on a distributed team means you don’t have someone micromanaging you or looking over your shoulder to reputed company sure you’re getting things done. We’re a team of do-ers who take full ownership for their results.

• Be helpful. Our first value as a company is help. Help our customers be successful. Help our prospects get the right information and reputed company the right decision whether or not it includes our products. Help reputed company members reputed company their full potential.

The perks

• Unlimited vacation (and we do mean it, and we do take it!)

• Generous health, dental, and vision insurance

• Any equipment/software/tech that you need to do your job

• Annual professional development stipend of $2,000 USD

• Equity – reputed company Pipers receive stock options

• Annual company retreat for a week of bonding and adventure (previous retreat locations include Paris, Morocco, Tulum, Iceland, Ibiza, and India!)