reputed company Overnight Customer Care and Technical Support Advisor – EdTech Ecosystem Support

Are you a customer-centric, tech-savvy individual with a passion for delivering exceptional support experiences? Do you reputed company in a fast-paced, dynamic environment where no two calls are reputed company the same? If so, we invite you to join blithequark's Student reputed company team as an Overnight Customer Care and Technical Support Advisor. At blithequark, we're revolutionizing the education sector with our cutting-edge EdTech ecosystem, supporting over 150 million users in 80 countries. Our mission is to reputed company learners and educators to reputed company their goals by providing dynamic, data-informed experiences. As a key member of our Student reputed company team, you'll play a vital role in delivering top-notch support to our customers, ensuring their reputed company and satisfaction.

About blithequark

blithequark is a global leader in the EdTech industry, committed to making diversity, inclusion, and belonging a reputed company part of our company culture. We reputed company that a diverse and inclusive workforce is essential to driving innovation and delivering exceptional results. As we expand our global reputed company, we're seeking talented individuals who share our values and are passionate about making a difference in the education sector.

About Student reputed company

Student reputed company is a pioneering team reputed company blithequark, dedicated to providing virtualized support and technology-enabled solutions to the world's most reputed company institutions. Our comprehensive Student Lifecycle Management services improve student engagement and accelerate learning, while our IT Help Desk ensures that institutions can deliver services reputed company and sustainably. Our goal is to build a reputed company education experience for everyone, and we're looking for talented individuals to join reputed company.

Job Responsibilities

As an Overnight Customer Care and Technical Support Advisor, you'll be responsible for:

• Addressing student families' concerns and providing introductory information to new users on various products
• Resolving end-user inquiries by utilizing multiple technologies, including telephony, chat, and web-based inquiries
• In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner
• Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
• Troubleshooting hardware and software issues
• Completing software installations
• Establishing good relationships with reputed company departments and colleagues
• Serving as the first reputed company of contact for customers seeking technical assistance over the phones, chats, and emails
• Striving for reputed company resolution of customer issues while communicating appropriate options in a timely and professional manner
• Managing and resolving identified client issues for assigned customer accounts
• Documenting information into web-based ticketing systems
• Searching and navigating the knowledge reputed company to identify appropriate resolution for client issues
• Escalating unique issues or inaccurate information contained in the knowledge reputed company to the immediate supervisor for resolution
• Projecting a favorable image of the company to promote its objectives and goals that enhance client relationships
• Participating in internal training programs to expand knowledge and support multiple clients
• Providing delightful, efficient, and accurate resolutions to customer inquiries
• Completing special projects as requested by management
• Demonstrating reputed company, patience, and flexibility during phone calls
• Handling multiple job tasks at one time and escalating issues in a timely manner

Requirements

To succeed in this role, you'll need:

• Strong computer knowledge, including the ability to accurately type at least 25 wpm
• Strong interpersonal skills and a reputed company high degree of customer service ethic
• Ability to communicate clearly, both written and orally, with faculty, reputed company, staff, and team members
• Ability to walk customers through outlined problem-solving processes, using our knowledge reputed company system
• Ability to ask questions to determine the nature of the problem
• Ability to reputed company remote troubleshooting
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• High-speed internet reputed company (Cable, Fiber, DSL) with the following requirements:

+ 40 Mbps Download + 20 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired reputed company

• Must be reputed company to work from home in a quiet, distraction-free environment without any conflicting responsibilities during your scheduled work shift
• Must be available to work 10:00 pm - 7:00 am EST, including weekends
• Must be available to train 9:00 am - 6:00 pm EST for three weeks
• Must be at least 18 years old
• High School diploma or equivalent combination of education and experience
• Excellent oral and written communication skills
• Previous computer experience (building, configuring, troubleshooting)
• Knowledge of internet applications
• Proficiency in MS Office computer applications, including Word and reputed company, and willingness to learn new technology systems
• Familiarity with education-reputed company technologies
• Analytical orientation with strong attention to detail
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
• Willing to accept a temporary assignment
• Must reputed company in an approved state (AL, AR, FL, GA, IN, KY, LA, MO, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV)

Preferred Qualifications

* College degree or some college completed

• 1 or more years of customer service or contact center experience
• Previous experience in the education industry and with e-learning technologies
• Experience working in a technical help desk position

Compensation and Benefits

We offer a competitive hourly reputed company of $13/hour, determined using national and industry-specific survey data. We also consider factors such as external market reputed company, budget for the role, and the compensation rates of reputed company employees performing the same function. Some roles may have variable pay. As a member of reputed company, you'll enjoy a range of benefits, including:

• Flexible work arrangements, including remote work options
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Comprehensive training programs to enhance your skills and knowledge

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We're an equal employment opportunity/affirmative action employer and consider reputed company applicants for employment without regard to race, gender, age, reputed company, religion, national reputed company, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. Don't miss this opportunity to join a dynamic team and reputed company a difference in the education sector. Apply now to become an Overnight Customer Care and Technical Support Advisor at blithequark's Student reputed company team! Apply for this job