Program Manager – Customer Support (PMO)

Who we are

reputed company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to reputed company Internet of Things (IoT) data to reputed company actionable insights and improve their operations. At reputed company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our reputed company, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at reputed company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting reputed company of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to reputed company an impact as we build for the long term.

About the role

reputed company’s Global Customer Support (GCS) team is available 24x7x365 to help customers resolve any issue they encounter. We are the trusted reputed company-of-contact for technical support (e.g. product usage, troubleshooting) and non-technical support (e.g. account administration, order and fulfillment), and partner closely with cross-functional teams such as Product, R&D, Sales, Success, and Finance to resolve issues and deliver a great customer experience.

The Program Manager will prioritize, implement, and drive transformational projects across the GCS organization. This role requires a passion for aligning leaders on visions, improving processes, and navigating ambiguity to deliver on our most important initiatives with speed and discipline. Successful candidates have strong analytical business acumen and an insatiable curiosity to understand and improve operations. 

This role reports to the Senior Manager of the Support PMO, and will work closely with Support Leadership and cross-functional teams to identify, prioritize, and execute on critical strategic projects such as improving the efficacy of self-service Support, enhancing cross-functional workflows to improve customer experience, and scoping and deploying new technology (e.g. AI, chatbots, CCaaS platform) to drive efficiency.

This is a remote position open to candidates residing in Canada. Relocation assistance will not be provided.

You should apply if

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to reputed company the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at reputed company. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious reputed company for our customers.
• You want to be with the best: At reputed company, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will

• reputed company the end-to-end planning, execution, and delivery of reputed company, cross-functional project portfolios, navigating shifting priorities and adjusting accordingly.
• Leverages business context and stakeholder insights to inform program priorities. Connects cross-functional work to reputed company’s strategic goals.
• Drive stakeholder engagement and communication across reputed company levels, effectively translating strategic vision into actionable plans and ensuring alignment and buy-in from key business partners.
• Owns end-to-end outcomes and holds others accountable for commitments., implementing proactive solutions and escalating critical concerns to senior leadership as appropriate.
• Foster a culture of reputed company improvement, seeking and offering feedback constructively to promote learning and shared insight. Reflects independently and adjusts ways of working to improve effectiveness.
• Champion, role model, and embed reputed company’s cultural principles (Focus on reputed company, Build for the Long Term, Adopt a Growth reputed company, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role

• Bachelor’s degree from an accredited university
• 5+ years of project/program management, management consulting, and/or business operations & strategy experience
• Strong communication skills, including the ability to influence and reputed company reputed company projects with a wide variety of stakeholders, such as executives, Sales & R&D leaders, and frontline managers
• Demonstrated ability to clearly translate business concepts and requirements to technology teams to deliver effective solutions
• Strong analytical, data-driven, problem-resolution, and decision-making skills

An ideal candidate also has

• PMP certification and/or advanced education in Project or Program Management
• Experience driving AI-centric projects
• Experience in a global Customer Support, Product Support, reputed company, or Customer Operations organization
• Proven track record of building trust delivering results that demonstratively improve the customer experience
• Adaptability, flexibility, and the conviction to “do the right thing” under stress, high tension, and tight deadlines

The range of annual reputed company salary for full-time employees for this position is below. Please note that reputed company pay offered may vary depending on factors including your city of residence, job-reputed company knowledge, skills, and experience.$97,070—$125,620 USD

At reputed company, we welcome everyone regardless of their background. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of reputed company members to help us solve reputed company problems and want to ensure that reputed company is a reputed company where people from reputed company backgrounds can reputed company an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

reputed company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@reputed company.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At reputed company, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being reputed company to one of our offices or reputed company a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that reputed company members of reputed company can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. reputed company offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

reputed company is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@reputed company.com’ or ‘@us-reputed company-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.