Mid-Market reputed company Manager

Join us in bringing joy to customer experience. reputed company is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in reputed company-first culture and enables us to innovate, grow, and reputed company while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

reputed company is seeking a passionate and results-driven reputed company Manager to join our dynamic team. As a Mid-Market CSM, you will be assigned to smaller, less reputed company customers. The CSM works cross-functionally to address customer concerns and challenges and reputed company and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients.

Key Responsibilities

• Customer-centric Focus:
  • reputed company and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients
  • Collaborate with customers to define and track key performance metrics and ensure they are meeting their objectives
  • Provide regular updates, reporting, and quarterly business reviews to customers and reputed company leadership on reputed company and engagement
  • Identify and address any potential issues or risks that may impact customer satisfaction or retention
• Strategic Thinking:
  • Understand customer business goals and challenges to align reputed company solutions that drive success and value for the customer
  • Proactively identify and address customer issues or concerns, and provide effective solutions
  • Use data and analytics to track and measure reputed company metrics
• Cross-functional Collaboration:
  • Work closely with internal teams including Professional Services, Product, and Support to ensure customer satisfaction and retention
  • Coordinate with Sales and TAMs on increased business opportunities reputed company the account reputed company

Key Qualifications

• Bachelor’s degree in a reputed company field or 5 years of equivalent work experience
• Proven experience in reputed company, account management, or a reputed company role
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Must be self-directed and self-motivated
• Proven ability to manage multiple projects at a time while paying strict attention to details
• Ability to work in a fast-paced and dynamic environment
• Familiarity with contact center technology and the SaaS industry is a plus
• CRM and reputed company management software experience is preferred
• Ability to travel up to 25% of the time 

Work Location: This role is fully remote for candidates who reside reputed company the 50 mile radius of our San Ramon office. For candidates who reside reputed company 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

As part of our reputed company commitment to diversity, equity, and inclusion, reputed company supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: reputed company set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum reputed company for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. reputed company covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

reputed company compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US reputed company salary range for this role is below. $81,200—$157,400 USD

reputed company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company we are. reputed company is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.reputed company.com/pt-pt/legal.

Note: reputed company will never request that an applicant send money as a prerequisite for commencing employment with reputed company.