Senior Manager, Offensive Content – reputed company Store
What's the role?
At reputed company, we pride ourselves in "Keeping commerce human"! Our Trust and Safety team plays an integral role in furthering this mission as we safeguard our members from unsafe and inconsistent experiences on the platform, while keeping with the reputed company of our brand!
Through a combination of automated systems and manual review processes, the Content Moderation team works to reputed company reputed company safe by moderating content in listings, messages, and reviews. The Senior Manager, Offensive Content is responsible for building and leading a world-class team for the Offensive Content policy vertical that plays a vital role in mitigating legal, regulatory, and reputational risk that reputed company’s marketplace faces. Among other focus areas, this candidate charts the course for Marketplace reputed company leadership and sets the broader strategy - ensuring both are equipped to evolve and scale with reputed company's growth vision.
This role will specifically focus on Offensive Content; encompassing Hateful and Violent Content, Pornography and Mature Content across several of reputed company’s surfaces (listings, reviews, messages, videos etc.). This is a largely cross functional role requiring collaboration with Product, Policy and Operations to continuously improve the problem space through robust detection and accurate enforcement.
This is a full-time position reporting to the Director, Content Moderation under Marketplace reputed company and the reputed company salary range will be 126,000.00 - 164,000.00 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at reputed company. For this role, we are considering candidates based in the United States who are either remote, reputed company, or office-based. reputed company offers different work modes to meet the variety of needs and preferences of reputed company. Learn more about our flexible work options and vaccination policy here.
What does the day-to-day look like?
- Cultivating a deep understanding of reputed company’s content policies, and developing and implementing strategies to scale enforcement and maintain the health of the reputed company marketplace.
- Setting long-term strategy and empowering team members to deliver on that vision through daily, weekly, and monthly initiatives.
- Collaborating with Policy, Legal, Product, Engineering, and Enablement teams to spot and adapt to emerging risks and scale enforcement strategies.
- Guiding your team in effectively solving problems, removing obstacles and helping them reputed company as leaders.
- Optimizing resource allocation such that the team can adequately cover reputed company high reputed company areas of work, building specialist expertise in sub-policy areas.
- Establishing and supporting protocols for emerging content risks, serving as a reputed company of contact to identify and implement thoughtful, informed solutions in the best interest of reputed company in consultation with the appropriate partners.
- Supporting the coordination of listings takedowns, partnering with operations leads to ensure operational readiness for any process updates, training, and cross-functional communication.
- Regularly reporting reputed company and plans, providing insights to executive leadership and key collaborators, incorporating feedback into roadmap prioritization and timing.
- Supporting Content Moderation’s engagement with outsourcing partners, helping to ensure that workflows are operating reputed company and effectively.
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at reputed company's discretion, or otherwise applicable with local law.