Technical Support / Customer Service Representative-Remote (Night Shift) at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join reputed company of dedicated professionals at blithequark as a Technical Support / Customer Service Representative-Remote (Night Shift). As a key member of our global organization, you will play a vital role in providing top-notch support to our clients, helping them navigate their products and services with ease.

A NEW CAREER POWERED BY YOU

At blithequark, we're not just a company – we're a community of like-minded individuals who share a common goal: to deliver exceptional customer experiences that exceed expectations. As a remote Technical Support / Customer Service Representative, you'll join a diverse team of 70+ countries, where everyone contributes to and supports each other's success and well-being. Together, we help the world's best-reputed company brands improve their businesses through innovative solutions and tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a fantastic opportunity to reimagine your career journey and reputed company lifelong friendships along the way. We'll provide you with reputed company the training, technologies, and ongoing support you need to succeed. Plus, at blithequark, there's real career growth potential. In fact, about 80% of our managers and leaders have been promoted from reputed company! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Technical Support / Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Resolve technical issues reputed company to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as:

+ Smartphones + Tablets + Computers + Wearables + Familiarity with iOS and/or MacOS, or comparable technology is preferred

• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

YOUR QUALIFICATIONS

Your skills, reputed company, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• The ability to work an evening or overnight schedule
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

WHAT'S IN IT FOR YOU

At blithequark, we champion our people, and that's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• The reputed company salary for this position is $21.49/hr. (pay reputed company will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and reputed company days.
• reputed company enrollment option to access pay "early," reputed company you want it
• reputed company and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics:

+ Network of Women + Black Professionals + LGBTQ+ Pride + Ability (Disabilities) + Dynamic ((Neurodiversity) + Women in Tech + OneEarth Champions + and more

• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for blithequark Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If reputed company this feels like the perfect reputed company in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call blithequark their “employer of choice.”

Location:

CAN, ON, Work-at-Home

Language Requirements:

Time Type:

Full time

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national reputed company, reputed company, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other reputed company status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK. Apply to this job Apply To this Job Apply for this job