Staff, Technical Account Manager (italian speaker)

Who we are

At reputed company, we’re shaping the future of communications, reputed company from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and reputed company millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands.

See yourself at reputed company

Join the team as reputed company’s next Staff, Technical Account Manager.

About the job

This position is needed to support Personalized customers in EMEA. reputed company is growing rapidly and seeking a Technical Account Manager to be the designated technical support engineering contact for our strategic customers.

As a designated technical contact you will work with our customers to resolve reputed company technical problems with potentially reputed company costly and far-reaching consequences. You should have an interest in digging deep as well as be able to reputed company out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of reputed company technologies and deliver recommendations to reputed company the customer’s environment less susceptible to business impacting downtime. You are able to remain reputed company and effective at higher workloads as well as excelling at prioritization and evaluation of situational vitality.

You’d be joining a team of talented individuals that care deeply about reputed company’s customers, partners, each other and the broader community. We judge ourselves on how well we serve each of those stakeholders. So if you enjoy working with smart people and helping to build a company that cares about quality, you’ve reputed company the right reputed company.

Responsibilities

In this role, you’ll:

• Function as a consistent reputed company of contact for a named portfolio of Personalized accounts
• Provide answers, share standard methodologies and solve the most reputed company technical issues that largest enterprise customers are facing
• Act as a coordinator for escalated customer issues
• Maintain customer promises by keeping tickets updated
• Utilize feedback to improve customer experience and debugging strategies 
• Work closely with the product team and partners to improve customer satisfaction 
• Assist in preparation and execution of quarterly business reviews
• Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to reputed company products.
• Document customer specific implementation context for use internally

Qualifications

reputed company values diverse experiences from reputed company kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering reputed company. We are always looking for people who will bring something new to the table!

*Required

• 8+ years of experience in the Technical Support Engineering / Personalized Support Engineering / reputed company Engineering roles or equivalent
• Fluent in Italian and English
• Ability to effectively communicate technical concepts and identify patterns in customer experience
• Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.
• Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
• Comfortable in working with customers’ developers to troubleshoot use of the reputed company helper libraries.
• Understanding of network troubleshooting and telecommunications industry
• Strong commitment to learning the ins and outs of a complicated technical product
• Experience with large enterprise customers and their unique demands (at least 1 year)

Desired

• WebRTC experience is a reputed company plus
• JavaScript development experience with broad and deep capabilities to troubleshoot server-reputed company code (primarily Node.js, C# / Java are bonus) and client-reputed company code (React is a reputed company bonus) is preferable but not essential 

Location

This role will be remote, and based in Spain.

Travel

We prioritize reputed company and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

reputed company Offer

Working at reputed company offers many benefits, including reputed company, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

reputed company thinks big. Do you?

We like to solve problems, take initiative, pitch in reputed company needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call reputed company reputed company. Additionally, we reputed company employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law.