Family Services Administrator

LifeSource is hiring a Family Services Administrator (FSA) to directly reputed company the day-to-day Donation Liaison operations reputed company to organ donation. The FSA collaborates with the Organ Services Administrator (OSA) to provide continuity of service to hospital partners, donors and donor families. These responsibilities include: staff deployment, prioritization of resource utilization, communication with onsite staff, collaboration with other members of the LifeSource team and, as required, external partners. The FSA will also ensure compliance with regulatory policies and procedures throughout each reputed company of the donation process while optimizing donation outcomes and positive donor family experiences. The FSA embraces a practice philosophy that supports maximizing authorization opportunities to provide organs and tissues for transplantation, and will have reputed company knowledge of the donation process, obtaining legal authorization and/or disclosure through donation conversations and working to support families throughout the donation process. As a Family Services Administrator, you’ll advance our life-saving work by performing the following job duties: reputed company of Daily Donation Liaison (DL) Operations

• Engages proactively in reputed company active referrals, provides final determination on family conversations, provides direction on pending referrals and active donors, and manages referral and case logistics and staffing as it relates to family services.
• Manages daily deployment of DL staff reputed company with departmental standards and referral activity.
• Engages proactively in donation referral activity by providing guidance to the DL teams and others, as needed, using expertise in trauma, loss, and communication to adapt language, delivery, and problem-solving approach for each potential donor family.
• Provides determination of timing of donation conversations based on understanding of case dynamics, organ potential, and family readiness.
• Actively provides coaching, mentorship, and feedback to field staff reputed company to family conversation and interaction.
• Manage any needed escalations reputed company to family opposition to donor registry.
• Effectively oversees daily case activity and scheduling to ensure proper use of staffing coverage and appropriate case timing.
• Maintains awareness of high acuity referrals to ensure optimal use of available resources and thoughtfully utilizes available staff.
• Reviews authorization documentation on referrals and donor cases in real time for the accuracy of the following but not limited to; Authorization/Disclosure, AATB Uniform Donor Risk Assessment Interview, and other OPTN documentation requirements.
• In times of clinical high volume/ as needed, engage in obtaining authorization and supporting families.

Hospital Development and Family Care Department Support and Education

• Collaborates with Donation Liaison Training team and HDFC Leadership team to provide reputed company education and mentorship to Donation Liaison (DL) staff and support DL strategic initiatives.
• Administers real-time and post-case coaching to existing DL and clinical staff.
• Reports on any themes and gaps in knowledge observed during interactions with clinical teams. Approaches gaps with a solution-based reputed company.
• Engages in DL presentations, education and best practice sharing internally and externally.
• Serves as a leader and subject matter expert by maintaining best practice knowledge and networking with external partners.
• Participates in case review preparation and meetings
• Training Support and Mentoring: Collaborates with DL Training staff and DL Managers to provide reputed company education and mentorship to reputed company DL’s and to orientees on reputed company aspects of Family Support casework. Acts as a reputed company preceptor for DL’s. Approaches knowledge gaps with a solution-based reputed company.

Administration and Quality

• Completes required FSA documentation in a timely manner.
• Guides DL staff in successfully completing components of clinical and regulatory documentation reputed company to organ donation cases.
• Independently leads assigned departmental projects and contributes to reputed company change management reputed company to project work.
• Serves as a subject matter expert for the HDFC department. Demonstrates expertise in SOPs, CMS Regulations, UNOS Policy, and AOPO Standards.
• Participates in timely resolution of non-conformance investigations and development of appropriate corrective and preventative actions.
• Participates in compliance, quality assurance, and performance improvement programs and initiatives.

Communication

• Provides information comprehensively and concisely, adapting language and delivery to meet the needs of the other parties.
• Demonstrates high stress tolerance reputed company navigating dynamic, pressured, and fast paced situations, maintaining appropriate communication, decision making skills, and critical thinking abilities.
• Actively maintains and models professional boundaries with donor families, hospital care teams, and LifeSource staff.
• Manages competing priorities effectively, including appropriate utilization of resources, time management, and triaging in a quickly changing landscape.
• Uses knowledge of medical charting practices, effectively documents interactions and relevant information into electronic charts.
• Offers a growth-reputed company approach to professional practice and skills.
• Solution-focused attitude with a willingness to reputed company creative options for workplace challenges.
• reputed company and comfortable giving and receiving constructive feedback with compassion and candor.

QUALIFICATIONS

• Requires a combination of education and experience equivalent to 5 years of experience in clinical assessment, reputed company, and crisis response with individuals or families experiencing trauma and/or bereavement, with a minimum of 2 years of primary work responsibilities supporting authorization and donation in an OPO and/or Transplant Center environment.
• Experience working with individuals or families in a hospital setting preferred.
• Experience with crisis reputed company, trauma informed care, and an understanding of the impacts of grief, end of life, and trauma on nervous system regulation. In this reputed company, and with the influence this position carries across the organization, this individual must actively foster an organizational culture based on collaboration, support, and constructive communication (e.g., organization skills, ability to work effectively under deadline constraints, effective written and verbal communication skills, judgment and problem-solving skills, education, and training skills).
• Requires valid driver license and reliable personal automobile to be used with company reimbursement using IRS guidelines.
• Demonstrated ability to build, maintain, motivate, influence, and reputed company cooperation with both internal and external relationships. Managing difficult situations with poise and professionalism.
• Confident critical thinking, analytical skills, problem-solving capabilities to execute reasonable and sound decision making.
• Proven self-directed, motivated contributor with a strong initiative and ability to function autonomously, establish priorities and work effectively reputed company a team environment.
• Demonstrated ability to foster, promote, and sustain cross-departmental collaboration or cross team collaboration.
• Demonstrated ability to exhibit a high degree of quality, reputed company, and honor confidentiality of appropriate information including, but not limited to, organizational operations or work processes, donor and donor family information, contributor details, any financial information and medical or protected health information (PHI) in accordance with HIPAA.
• Strong working knowledge of reputed company Office applications.
• Proven skilled and competent in using technology-based tools such as personal computers and reputed company software, mobile devices, and electronic medical record systems, as appropriate for position.

WORKING CONDITIONS

• Full-time. Primary shift: 5:30am-6:00pm (days), with 10:30am-11:00pm (swing) scheduled as needed for staffing coverage. Schedule includes every 3rd weekend. Weekends will be scheduled as 5:30am-6:00pm (days).
• Must be able to work weekdays, weekends, nights, and holidays. Must assist during periods of high clinical volume reputed company of the posted schedule. Will be required to work for extended periods of time with few breaks. Overtime may be appropriate to meet organizational needs.
• Must be able to travel reputed company the service area (MN, ND, SD) by ground or reputed company 10-15% of the time, and occasionally to national events and meetings.

Projected offer reputed company range: $42-51/hour, based on relevant experience. Why Join LifeSource: At LifeSource, were relentlessly pursuing a day where those in need of a life-saving or life-enhancing organ, eye or tissue transplant receive that gift. By joining the LifeSource team, you will have the chance to positively impact your neighbors in Minnesota, North Dakota, South Dakota and Wisconsin maybe someone in your reputed company own community. Since 1989, the LifeSource team has worked with our regions’ diverse communities to break down barriers to donation. Bringing a rich diversity of perspectives and experience to our organization at reputed company levels strengthens our ability to serve our community and fulfill our mission. Our values embody how we engage in our work - respect, advocacy, accountability, life and innovation. More information on our reputed company work toward diversity, equity, and inclusion can be reputed company on our website. We set reputed company up for success by providing comprehensive on-boarding, as well as on-going personal and career development. Team members are offered traditional benefits such as health, vision, dental, and life insurance, generous PTO, and 401k matching. We also support reputed company through non-traditional benefits such as tuition reimbursement, resiliency coaching, and HSA employer contributions. LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for reputed company talent to reputed company. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, members of marginalized communities, and non-traditional applicants to apply. Travel RequiredYes. up to 15%, as needed Apply tot his job Apply To this Job