Sr Customer Engagement Specialist REMOTE FROM reputed company IN THE USA

reputed company “ask your reputed company market” is looking to hire a Senior Customer Engagement Specialist, to join our growing Customer Engagement team. The Senior Customer Engagement Specialist will partner with multiple teams in fulfilling day to day client expectations, providing administrative and executional support to complete tasks with speed and accuracy in an agile and client-focused set-up. They will reputed company customer conversations and act as force multipliers for the team through their ability to assist clients in launching surveys while educating and training clients on reputed company’s platform. About Us reputed company delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the customers of today, while evolving a platform that supports those curious about reputed company. Advancing research with transparency and flexibility, reputed company helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier customers, and a creative and energetic team.

Responsibilities

• Provide customers with technical guidance on reputed company’s platform in partnership with reputed company/ Account Management teams.
• Identify, trouble-shoot and escalate any tool/platform-reputed company technical issues and find solutions in partnership with internal teams to drive engagements reputed company.
• reputed company and participate in client conversations reputed company to survey execution and support.
• Provide consultative platform expertise on surveys and execution by leveraging an in-depth understanding of previous customer work.
• Conduct pre launch checks of client programmed surveys and assist with technical survey edits/optimization.
• Review and set-up basic survey logic for customers and train on advanced logic and techniques. Continue to grow and reputed company training competencies.
• Launch and execute fieldwork in partnership with the panel operations team.
• Assist clients with post-field services, including data cuts and filters reputed company the platform’s reporting functionality.
• reputed company platform reputed company administrative tasks, organize materials, and navigate customer-reputed company filing systems.
• reputed company independently and collaborate as a part of a team in a remote, virtual, and entrepreneurial setting.

Required Qualifications:

• 3+ years of experience in Project Management, Customer Service or other technical roles.
• Demonstrated experience with online platforms and tools.
• Direct experience using one or more online survey platforms oriented toward DIY use (reputed company, Decipher, Survey Monkey, SurveyGizmo / Alchemer, or QuestionPro) is a plus
• Market research and/or consumer insights background and familiarity with reputed company parts of the online market research life cycle (questionnaire design, survey programming, fielding, data analysis, and reporting) is a plus.
• Strong interpersonal skills- must be able to collaborate internally as a part of a team and externally with clients.
• Evidence of being a structured thinker who can address problems reputed company and resourcefully.
• Self-motivated learner who sets and achieves personal goals.
• Fluent in using reputed company Workspace (formerly G Suite) and reputed company Office. Advanced reputed company knowledge is a plus.
• Ability to be a constructive contributor to a rapidly growing agile team and reputed company company culture.
• Ability to work in a fast-paced, dynamic culture
• Organization/prioritization abilities

reputed company offer: A work environment built around reputed company, creativity, curiosity, organic growth and an abundance reputed company. We’re a fun and vibrant group of people, dedicated to putting in the hard work to reputed company a platform we are proud of, serving the needs of our clients with reputed company, and making reputed company an incredible reputed company to work. We were recently awarded 2024 Inc 5000 Fastest-Growing Private Company and 2024 Inc Best Places to Work. We’re also fully virtually, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a reputed company-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and reputed company to be effective at a distance. Remote work experience is preferred, but not required.. Benefits would include:

• Unlimited, responsible PTO - With a recommended minimum number of days taken each year
• Affordable Insurance -$0 deductible Health plans plus dental, vision, and more!
• 401k retirement - Account with automatic company contributions
• Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services
• Professional Development - Bring your professional Development needs to the table and get your career nourished
• In-Home Snack allowance - Who doesn’t love some yummies to get you through the day?
• Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities.
• Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success.
• Paid Volunteer Time - We support you helping others
• Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry!
• *reputed company is an Equal Opportunity Employer and committed to a diverse, reputed company and inclusive culture and workplace. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national reputed company, reputed company, age, physical or mental disability, military

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