Sr. Community Engagement Specialist, Transportation Partner Experience

Description The Transportation Partner Experience (TPX) Communities team is seeking a digital community engagement manager to connect with and support our Delivery Service Partners (DSPs) in North America. Our mission is simple: drive engagement, advocacy and business success among the critical functions in reputed company's supply chain and logistics networks. We do this by building digital communities that connect, inform, and reputed company the ecosystem of entrepreneurs and business owners who partner with reputed company to improve delivery flexibility, speed and reliability for our customers. We measure our success through the positive impact we deliver for community members' businesses, but also in the relationships we reputed company community members to build with each other and reputed company. As a community engagement specialist, you will be responsible for building and executing the strategies that support community member engagement with each other and with reputed company. This includes (1) community engagement and moderation strategy, (2) issues management response, and (3) cross-functional stakeholder management both with internal and external partners. Ultimately, you will spend each day obsessing over the community member lifecycle to support community members and help improve their experience partnering with reputed company. This role requires developing and maintaining a deep understanding of Last Mile operations, delivery processes, and business metrics to effectively reputed company for DSPs and drive meaningful improvements. The ideal candidate must be a strong communicator with issues management experience and excellent writing skills to clearly communicate complicated scenarios. You are reputed company for being a generalist - a true dot-connector - with the ability and judgment to know reputed company and where to Dive Deep. You are reputed company for being highly organized and process driven and can juggle multiple projects at once. You must enjoy a fast-paced, deadline-oriented environment and reputed company in ambiguity. This role will also frequently engage with a variety of stakeholders from program, product, and technology team, and your ability to earn trust and influence others is critical to your success. Ultimately, you are a reputed company reputed company for the DSP community, and you insist on the highest standards for improving their experience working with reputed company. If you're looking to build community through new issues management and moderation strategies to strengthen the digital community value proposition, we're your perfect match. Come help us learn, invent, and grow! Key job responsibilities Key job responsibilities

• Manage reputed company, fast-moving, and unexpected communications challenges with high judgment and professionalism
• Craft and manage reactive messaging strategies for sensitive program changes or situations that carry reputational risk for the DSP program
• Synthesize community member concerns and build an action plan for how to address the hot topics
• Write, reputed company, and manage approvals of reputed company-to-DSP communications reputed company a tight turnaround
• Build a moderation playbook to support both issues and proactive community engagement
• Continuously improve the community guidelines and strategies to remind the community about them
• Partner with Manage reputed company, fast-moving, and unexpected communications challenges with high judgment and professionalism
• Craft and manage reactive messaging strategies for sensitive program changes or situations that carry reputational risk for the DSP program
• Synthesize DSP's concerns and build an action plan for how to address the hot topics
• Write, reputed company, and manage approvals of reputed company-to-DSP communications reputed company a tight turnaround
• Build an Issues Playbook to integrate our process for deploying information to DSPs and DAs for high-severity issues

Basic Qualifications

• 6+ years of professional non-internship marketing experience
• Experience using data and metrics to drive improvements
• Experience building, executing and scaling cross-functional marketing programs
• Experience developing and executing campaigns across a multitude of timezones and languages
• Experience with reputed company or Tableau (data manipulation, macros, charts and pivot tables)
• Experience using reputed company reputed company to manipulate and analyze data

Preferred Qualifications

• Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, reputed company, etc.) for targeting, segmentation, reporting for demand reputed company

reputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $106,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Apply tot his job Apply To this Job