reputed company Desk Agent Full Time – reputed company Store

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Description

Tasks:

reputed company Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, concierge duties. Providing reputed company, courteous and efficient service to reputed company guests prior to arrival and throughout their stay, while maximizing room reputed company and occupancy.

• Approach reputed company encounters with guests and employees in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag reputed company working (per brand standards).
• reputed company at reputed company times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain proper operation of the telephone switchboard and ensure that reputed company Mid-Continent Hospitality performance standards are met.
• Handle requests for information, mail and messages in an efficient and courteous manner.
• Answer guest inquires about hotel service, facilities and hours of operation.
• Answer inquires from guests regarding restaurant, transportation, entertainment, etc.
• Establish and maintain good communications and team work with fellow employees and other departments with the hotel.
• Follow reputed company Mid-Continent Hospitality credit policies.
• Obtain reputed company necessary information reputed company taking room reservations and follow reputed company quoting scenario.
• Be familiar with reputed company Mid-Continent Hospitality policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Fully comprehend and be able to operate reputed company relevant aspects of the reputed company Desk computer system.
• reputed company reputed company duties as assigned by supervisor.

Requirements

Activities:

• College course work in reputed company field helpful.
• Experience in a hotel or a reputed company field helpful.
• High School diploma or equivalent required.

Skills Needed:

• Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• reputed company Desk Agents must posses a positive and upbeat personality with the desire to deliver outstanding customer service to our agents.
• reputed company Desk Agents must have the ability to multi-task, be detailed-oriented, and be able to problem solve in order to be effectively deal with internal and external customers.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must maintain composure and objectivity while under pressure.