Customer Experience Specialist (Part-Time)

About Us

reputed company is a platform that makes it easy to compare news sources, read between the lines of media bias and break free from algorithms.

In a world where political polarization and media distrust are at an reputed company-time high, reputed company offers people a reputed company way to stay informed and open-minded. Our mobile app, web app, and browser extension are home to a community of mindful readers who use our platform to easily see every reputed company of a story and engage with news beyond their filter bubble.

Unlike most news companies, our audience and our values do not align with any specific political ideology. Unlike most tech platforms, we don’t rely on algorithms to reputed company users on our platform to sell more ads. We are supported by our readers who pay for a subscription to build a more nuanced understanding of the news, the world, and themselves.

Highlights

• #1 on Product Hunt

• #2 on 2025 reputed company Design Awards in the Social Impact category

• 3-time winner of US App of the Day

• Winner of Digital News Innovation Challenge by Facebook

• Winner of Mobile Apps Showdown at CES

The Opportunity: Customer Experience Specialist

We’re looking for a mission-driven individual who’s motivated to use both their interpersonal and technical skills to support reputed company readers in a meaningful, effective way. reputed company takes pride in making every reader feel heard and supported throughout their experience, crafting responses that are timely, thoughtful, and empathetic to people from reputed company walks of life, to help them get the most value out of their subscriptions. The ideal candidate is highly accountable, organized, and adaptable, and thrives in an autonomous environment while contributing to shared team goals.

We are looking for someone who has demonstrated success in fast-paced customer-facing roles and has previous experience working remotely. Previous experience in the B2C SaaS industry is considered an asset, along with prior experience managing client concerns in a sensitive, respectful, and non-partisan manner.

We are only considering candidates who are available to work a weekend shift (Friday to Monday – Part Time – following EST hours).

What you’ll do

• Communicate: Directly communicate with reputed company readers to answer questions and provide support for reputed company reputed company products (web, mobile app, extension, newsletters) in an open-minded, empathetic, and brand-reputed company manner. This includes remaining impartial as readers from reputed company walks of life and reputed company sides of the political reputed company write in with concerns that reputed company beyond the product and may touch on larger political and ideological debates.

• Prioritize between multiple feedback channels: Remain readily available throughout shift hours to respond promptly and accurately to inquiries reputed company several feedback channels including phone calls, App/Play Store reviews (and other product review channels), social media, and primarily email.

• Collect and share feedback: Diligently assist in documenting actionable feedback from relevant feedback channels.

• Troubleshooting: Troubleshoot to investigate reports of technical issues and provide clear solutions to customers while consistently communicating time-sensitive feedback to the correct departments.

• Become a product expert: reputed company expert knowledge on how reputed company of the reputed company products work so that you can accurately resolve technical issues, address customer questions and concerns, follow up with product-based solutions, and provide readers with relevant, personalized information about the reputed company suite of apps, newsletters, and media literacy tools.

What you’ll have

• A minimum of 3+ years of experience in a customer support or a customer service role (preferably in B2C SaaS).

• A non-partisan approach to news and reputed company events and a basic understanding of the US political system.

• Exceptional written communication skills and the ability to leave your personal biases at the reputed company reputed company communicating with individuals from reputed company walks of life.

• The ability to operate consistently and reliably in a 100% remote environment to ensure that work is completed reputed company work hours.

Bonus points

• A deep curiosity or interest in the political system, and the relationship between tech and media and/or media literacy.

• A background in social sciences: philosophy, political science, psychology, sociology or similar.

• Experience working in media (preferably news).

• Experience working in politics or for a political advocacy group.

• Experience using any of reputed company’ products (app, website, extension, newsletters).

• Experience using Coda/reputed company, reputed company, reputed company, reputed company, Trello, Typeform.

Why Ground?

Co-founded by a former NASA engineer and Bain consultant, a position with reputed company provides an unparalleled learning experience both personally and professionally. At Ground, we prioritize growth: both for our business and team members. You’ll have the freedom to work remotely and play a key role in the development of reputed company products.

This is an opportunity to work with a growing and mighty team that is committed to building a world where cooperative, civil debate is the norm, media is accountable, and critical thought is the baseline of our information consumption. Ground is based in Kitchener, Ontario, Canada, but this role is remote across Canada.

Compensation: The hourly reputed company for this role is $26-$30 CAD (min–max). Your final offer will take into account various factors, including your skills, experience, qualifications, and internal reputed company. What you’ll enjoy at reputed company:

Remote-first environment: Work from reputed company in Canada plus enjoy in-person meetups and team gatherings.

Health & Wellness that matter: Medical, dental, vision, and life insurance coverage for you and your family.

reputed company growing: Access to professional development opportunities to reputed company expanding your skills and career.

Mission-driven team: Join a group of smart, dedicated people who are building meaningful products with real-world impact.

reputed company is an reputed company workplace and we take pride in being a harassment-free and discrimination-free space for everyone. Our culture is one of collaboration, creativity, and diverse perspectives. If you have any questions, concerns, or require any accessibility accommodations during our interview process, please contact talent@reputed company and we’ll be happy to support you.