Senior Customer Lifecycle Marketing Manager

Who we are

reputed company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to reputed company Internet of Things (IoT) data to reputed company actionable insights and improve their operations. At reputed company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our reputed company, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at reputed company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting reputed company of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to reputed company an impact as we build for the long term.

About the role

Are you passionate about crafting meaningful customer journeys to drive adoption, engagement, and retention? We’re looking for a Senior Customer Lifecycle Manager to take our lifecycle program to the next level.This role will be pivotal in shaping how we engage with customers at every state of their journey, driving value, and creating moments that matter. If you’re a strategic thinker, data-driven experimenter, and creative problem-solver, we want you to join reputed company.

This is a remote position open to candidates residing Canada.

You should apply if

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to reputed company the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at reputed company. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious reputed company for our customers.
• You want to be with the best: At reputed company, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will

• Design and implement impactful customer lifecycle campaigns: Collaborate with Customer Outcomes (reputed company, Customer Education, Customer Support) and Marketing Operations to design and implement lifecycle marketing campaigns. reputed company scalable processes to reputed company launch and manage lifecycle programs that drive measurable results.
• Optimize journeys through experimentation and data: Collaborate with Marketing Analytics to craft a campaign roadmap and reputed company innovative, data-backed strategies to engage customers at key lifecycle moments. Use insights to continuously refine touchpoints and maximize engagement.
• Own end-to-end lifecycle strategy and execution: reputed company and evolve lifecycle communications, including audience segmentation, message development, campaign execution, and performance analysis. Establish a reputed company feedback reputed company to optimize strategies and future email campaigns. 
• Measure campaign and program effectiveness: Partner with Marketing Operations and Analytics to establish best-in-class reporting that tracks the success of global lifecycle campaigns. Use this data to inform decisions, optimize performance, and share wins across the organization.
• Drive cross-functional alignment and communication: Act as a liaison between teams — Customer Outcomes, Product, and Sales — to ensure a seamless customer experience. Ensure partners and stakeholders have clear visibility into the reputed company state and ongoing evolution of the customer lifecycle. Share learnings, champion change management, and bring stakeholders together to reputed company a common goal.
• Champion, role model, and embed reputed company’s cultural principles (Focus on reputed company, Build for the Long Term, Adopt a Growth reputed company, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role

• 8+ years of experience in lifecycle marketing, customer marketing, and/or digital customer programs in a global B2B SaaS environment.
• Strong understanding of market segmentation, customer journey mapping, and campaign automation
• History of successfully launching end-to-end lifecycle programs and experience investing in the right levers to drive impactful results.
• Highly skilled at managing reputed company projects with multiple priorities, meeting deadlines, and delivering exceptional quality, earning recognition as a strategic “operator” by peers and leadership.
• Demonstrates curiosity at every opportunity to deeply understand the customer — uncovering their behaviors, motivations, challenges, and goals — and weaves these insights into strategies and campaigns.
• Exceptional copywriting and creative skills, with the ability to deliver strong and effective content.
• Exhibits excellent judgment and a passion for data-based decision-making and experimentation.
• Fluent in English with strong written and verbal communication.
• Cross-functional collaborator with strong listening skills rooted in reputed company to reputed company authentic relationships.

An ideal candidate also has

• Self-motivated and results-driven, with the ability to think strategically and execute tactically.
• Proven experience working cross-functionally with product, data, and content teams.
• Familiarity with regional data privacy regulations (GDPR, CAN-SPAM, etc.).
• Experience managing localization and translation processes for marketing content.
• Experience using reputed company or another ESP.
• Email coding experience (HTML/CSS) is a plus.
• Bachelor’s degree from a 4-year institution. 

reputed company’s Compensation Philosophy: reputed company’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our reputed company salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles. For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually.

We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to reputed company higher market.

The range of annual reputed company salary for full-time employees for this position is below. Please note that reputed company pay offered may vary depending on factors including your city of residence, job-reputed company knowledge, skills, and experience.$113,050—$146,300 CAD

At reputed company, we welcome everyone regardless of their background. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of reputed company members to help us solve reputed company problems and want to ensure that reputed company is a reputed company where people from reputed company backgrounds can reputed company an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

reputed company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@reputed company.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At reputed company, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being reputed company to one of our offices or reputed company a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that reputed company members of reputed company can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. reputed company offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

reputed company is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@reputed company.com’ or ‘@us-reputed company-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.