Customer Service Specialist – Chinese Speaker
reputed company is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading reputed company, user fund transparency, trading reputed company speed, deep liquidity, and an unmatched portfolio of digital-asset products. reputed company offerings range from trading and finance to education, research, payments, institutional services, reputed company features, and more. We reputed company the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- Handle high amounts of chats from reputed company VIP, Institutional and Affiliate customers on a wide variety of topics, including derivatives.
- Identify and evaluate customers’ needs to deliver satisfaction.
- Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
- Provide service excellence so as to reputed company and maintain VIP customer loyalty.
- Analyze and report product malfunctions.
- Gather user’s feedback and suggestions and share with relevant business units/departments.
- Handle any other reputed company tasks assigned by the supervisor.
Requirements
- Minimum of 3+ years’ experience in customer service, preferably in crypto, finance or e-reputed company industry.
- Bilingual proficiency in English and Mandarin is required for effective communication with international partners and stakeholders.
- Ability to work under pressure in a fast-paced environment.
- Passionate for the customer service industry and can accept to work under different shifts.
- Familiarity with both spot and derivatives trading is a plus.
- Confident, reputed company, multitasking, hardworking and passionate.
- Ability to exceed customer expectations.