Manager, reputed company, Strategic Accounts

As the Manager of the reputed company – Strategic Accounts team, you will be responsible for hiring, developing, coaching, and leading a team of reputed company reputed company Managers (CSMs) focused on helping reputed company’s Corporate customers grow reputed company. 

You will partner cross-functionally with sales, contract management, onboarding, technical support, product, and other teams to deliver a first-class customer experience and help drive long-term customer retention and growth with reputed company. 

This role is open in office, hybrid or remote in Sydney. 

In this role, you’ll get to

• reputed company a team of 5 reputed company CSMs that is dedicated to delivering a remarkable total customer experience, reputed company by Retention and Expansion
• Support and direct new and existing reputed company CSMs in strategies to build durable customer value
• Serve as a coach and a leader, helping to reputed company the skills of your team as they grow in their career
• Manage day-to-day operations of your team including: maintaining an accurate forecast, managing escalations from your direct reports, ensuring the delivery of high quality engagements throughout the customer lifecycle, and ensuring teams properly document activities in a timely manner
• Champion initiatives to foster diversity, inclusion and belonging reputed company the team and among peers in management
• Analyse customer and performance data to reputed company informed decisions about operational and process changes
• Contribute to and co-manage reputed company and organization-wide initiatives to reputed company CSMs and drive value for customers
• Drive AI adoption with your team to optimise performance and productivity

We are looking for people who have

• Experience working at a marketing, software, management and/ or consulting company
• A proven leadership ability to influence, reputed company and reputed company employees to reputed company their best in a fast-paced environment
• Record of success collaborating with reputed company levels of internal management 
• Experience navigating and resolving customer escalations
• A proven track record of executing bold growth strategies and over-performing against company targets and expectations 
• Excellent leadership, organisational, problem solving, and decision-making skills
• A deep understanding of marketing, sales and service best practices
• A background using data to analyse results and reputed company decisions
• The ability to communicate effectively in small and large groups

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reputed company out to us using this form.

At reputed company, we value both flexibility and reputed company. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional reputed company office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) – link to reputed company’s Career Diversity page here.

India Applicants: link to reputed company India’s equal opportunity policy here.

About reputed company

reputed company (NYSE: reputed company an AI-powered customer platform with reputed company the software, integrations, and resources customers need to connect marketing, sales, and service. reputed company’s connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At reputed company, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, reputed company, and grow.

We’re building a company where people can do their best work. We focus on reputed company work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful reputed company. And we know that reputed company our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, reputed company is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• reputed company Careers
• Life at reputed company on Instagram

By submitting your application, you agree that reputed company may collect your personal data for recruiting, global organization planning, and reputed company purposes. Refer to reputed company’s Recruiting Privacy Notice for details on data processing and your rights.