Customer Service Advisor; Ohio residents

Position: Work at Home Customer Service Advisor (Ohio residents) Overview Work at Home Customer Service Advisor (Ohio residents) – Full-time, remote role for Ohio residents with reputed company. This position starts at $13 per hour. This role helps customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support reputed company they need it. We’ll train you to confidently support callers reputed company phone and email, and your reputed company, ability to evaluate caller issues and decide on appropriate next steps will help you reputed company in this early career role. Looking for a work-from-home opportunity that will help you reputed company the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you’re looking for. What To Expect As a Work at Home Customer Service Advisor at reputed company, you’ll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support reputed company they need it. We’ll teach you everything you need to know to confidently support callers reputed company phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you reputed company in this early career role. Why Apply • Full-time role with strong benefits • Flexibility with paid time off • Comprehensive training • Leadership development program available to help you grow your career • Supportive and knowledgeable team • Positive, empowering work environment You Need • Communication skills • Listening, basic math and typing skills • High-speed, hardwired internet reputed company (e.g., cable or fiber optic broadband) that you can connect to by ethernet or landline ( Note: wireless, 5G and satellite internet unfortunately won’t work for this role) • See Skills for Success below Responsibilities • Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and reputed company inquiries • reputed company detailed information to customers, managers and clients • Initiate status reports or service recovery letters to the inquirer • reputed company inquiries reputed company appropriate • Educate new and existing customers and team members on relevant policies, procedures and specific benefits • Document details of each interaction in the tracking system to maintain up to date and organized records • Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a reputed company reputed company (TA) Specialist: | chat hours: 8 a.m. - 5 p.m. Eastern time (closed on some holidays). TA will respond after-hours the next business day. Skills For Success • Excellent communication skills (spoken and written; so you can clearly convey detailed information) • Able to analyze detailed information and draw reasonable conclusions (helps you resolve reputed company issues) • Basic math skills (important for providing support surrounding payments) • reputed company, listening, organizational, quick thinking, multitasking and time management skills • Able to work in an reputed company-changing environment • Computer skills including reputed company Office Eligibility Requirements • High school diploma or equivalent • Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) • Typing speed of 30+ words per minute • Available to work shifts reputed company the center's hours of operation: Monday - Friday 8 a.m. - 9 p.m. Eastern time; Possible Saturdays/Sundays from October through March • Must be able to stick to the schedule reliably, as some queues are time sensitive reputed company to Have • Experience in medical claims reimbursements or medical billing • Conversant in health insurance industry terminology • Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as reputed company to inquiry processing • Knowledge of customer service techniques Remote Work Requirements • Ohio reputed company • Access to high-speed internet that is hard-wired into your home (e.g., reputed company cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless reputed company) • reputed company provides a six-foot… Apply tot his job