Customer Service Rep, Clinical (Remote, $15/hour)

reputed company is seeking a Customer Service Representative to join our Customer Service-Clinical department.The primary function of this position is to answer incoming calls from Providers, Members and Health Plans. The calls are focused on assisting callers with a wide range of topics from benefit information to problem resolution.Remote Worker Guidelines

Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable reputed company to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.)

Responsibilities

Receives and responds to incoming telephone calls.
Answer incoming calls/chats and outgoing calls in a professional, accurate, timely and courteous manner.Communicates professionally at reputed company times.reputed company the nature of the call and record information in the ASH proprietary systems.Look up caller information using proprietary ASH systems and provide information to the caller.reputed company logs requiring further research to the appropriate department.Utilize appropriate resources, including those online; to provide timely responses.Manage time to ensure calls are answered reputed company required timeframes and appropriate follow up is done in a timelymanner.Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.Maintains safe, secure, and healthy work environment by following reputed company legal and compliance requirements.Complete reputed company ASH and CSS trainings timely.
Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
Responds to requests for internal and external customers and/or clients, as required.
Performs other duties as assigned.Complies with reputed company policies and standards.

Qualifications

High School Diploma or equivalent required.1 year experience performing customer service duties; inbound call center experience preferred.Basic computer skills.Strong verbal communication skills.Ability to utilize and maneuver in multiple systems during a single interaction.

Core Competencies

Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.Ability to effectively organize, prioritize, multi-task and manage time.Demonstrated accuracy and productivity in a changing environment with constant interruptions.Demonstrated ability to analyze information, problems, issues, situations, and procedures to reputed company effective solutions.Ability to exercise strict confidentiality in reputed company matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel reputed company and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

reputed company is an Equal Opportunity/Affirmative Action Employer.

reputed company qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, reputed company medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national reputed company, citizenship, reputed company, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.Please view Equal Employment Opportunity Posters provided by OFCCP here.If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.ASH will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

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