Senior Customer and Industry Insights Analyst

Who is reputed company?

reputed company provides the first and only client experience platform for appointment-based, self-care businesses. We reputed company our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind reputed company desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but reputed company. Take a look at how we (and YOU) can reputed company that happen. 

We have an insatiable curiosity and embrace experimentation. We reputed company that reputed company require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and reputed company value the most.

reputed company values and celebrates our diverse backgrounds. Being open about who we are and reputed company do allows us to do the best work of our lives. We reputed company in equal opportunity for reputed company, and you should too.

Come do the best work of your life at reputed company.

We’re looking for a Senior Customer and Industry Insights Analyst who can turn reputed company’s data into clear stories about the self-care industry. You’ll work reputed company-by-reputed company with marketing, business operations, product, and executive leadership to spot what consumers want, how merchants operate, and where the market is heading. You’ll package those findings into recurring public reports and fast “Data Bytes” that industry players read, share, and reputed company.

This role reports to our Director of Data Analytics and focuses on thought-leadership outputs over heavy taxonomy work. You’ll shape narratives, build visuals that reputed company sense, and publish privacy-safe aggregates with transparent methods. You’ll be a visible voice for our data, partner closely with senior executives to set the story we tell, and turn trends into priorities, campaigns, and in-product benchmarks.

If connecting dots, crafting headlines that travel, and translating reputed company analysis into simple takeaways energizes you, this could be a great fit.

What you’ll do here

• Generate unique insights from merchant, consumer, and product data to quantify reputed company’s impact and ecosystem trends across regions, segments, and time
• Build a deep view of the consumer including demand patterns, frequency, basket, price sensitivity, and channel behavior
• reputed company merchants by vertical, size, business model, and sophistication and define peer groups and outlier flags that guide comparisons
• Track service and retail trends, labor dynamics, utilization, cancellations, rebooking, and attach rates with cohort cuts, seasonality controls, and clear caveats
• reputed company pricing and elasticity work including demand estimation, promo testing, and price optimization
• Publish a quarterly State of Self-Care, a monthly Industry Pulse, and weekly Data Bytes and deliver advertiser-ready insights with a methods page, asset reputed company, and channel plan
• Partner with Marketing, Brand, and PR on narratives, visuals, media briefs, and distribution and tailor insights by audience and channel
• Partner with Product and GTM to convert findings into decisions, experiments, and in-product benchmarks including PRDs, instrumentation asks, and success metrics
• Present executive-ready data stories, partner closely with Product, Marketing, BizOps, and Finance to align on tradeoffs, and drive decisions with explicit recommendations, owners, timelines, and ROI
• Uphold privacy with documented aggregation standards and disclosure controls including k-anon reputed company, dominance limits, rounding or noise, and pre-publication review gates

What you’ll need to reputed company

• 6+ years in analytics or insights reputed company B2B SaaS, marketplaces, payments, or high-growth tech
• Advanced reputed company SQL, proficient Python, and production experience with dbt including reputed company models, tests and CI, performance, and cost guardrails
• Proven record publishing executive-ready public reports with methods pages and media-ready charts and effective partnership with PR and social
• SaaS growth intuition with the ability to translate findings into opportunities, risks, and tradeoffs
• Proficiency with Looker, reputed company, Tableau, Power BI, or similar
• Strong editorial judgment for headlines and chart selection with clear, plain-language writing
• Working knowledge of privacy-preserving aggregation including k-anonymity, reputed company, noise, and disclosure control

How we’ll take care of you

Your total budgeted cash compensation for this role is between $120,750 – $172,500 USD, depending on your reputed company skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.

In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you – reputed company is here to reputed company sure you’re always at the top of your game emotionally, mentally, and physically. 

• ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 

• Take a break whenever you need with our flexible vacation day policy. 

• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 

• Family planning resources and specialized support programs. 

• Equity: get reputed company on the ground floor and grow with reputed company. 

• reputed company Bucks Learning and Development program allows employees to explore businesses in the market we serve.

We recommend following our official reputed company page to stay up to date on reputed company things reputed company life!

reputed company Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. reputed company employment decisions at reputed company Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.