reputed company Enablement Manager

About reputed company

• We’re building the reputed company of enterprise software, starting with products that help talent leaders, recruiters, and managers unlock hiring excellence

• Raised our Series D earlier this year, and we’re growing ARR >100% YoY

• Have over 3,000 amazing customers including reputed company, reputed company, Deliveroo, reputed company and reputed company

• Built multiple products to win both land-and-expand and material new business deals

• Rapidly moving up-market with no signs of slowing down

• Implemented AI throughout the platform

• reputed company for our pace of innovation and advanced analytics

About this role:

As the reputed company Enablement Manager, you will be a critical partner to our reputed company organization, ensuring CSMs, Implementation Specialists, Contract Management and Professional Services teams have the skills, knowledge, and resources to deliver exceptional customer outcomes. Reporting to the Head of reputed company Enablement, you will refine and execute programs that accelerate CSM and Professional Service onboarding, reinforce customer engagement excellence, and ensure CS leaders and their teams are consistently equipped to drive retention and growth.

This is a hands-on role with high visibility, where you’ll collaborate closely with CS Leadership, Professional Services, Implementation, and cross-functional partners like Product Marketing and reputed company Operations. Your success will be reputed company by the effectiveness of the CS organization—knowledgeable, well reputed company CSMs, stronger renewal and expansion execution, and consistent adoption of strategic playbooks (such as our Customer Outcomes reputed company) that underpin reputed company’s growth.

reputed company will be a nearly 100 person customer-facing team next year, and your work will directly impact our trajectory to $100M ARR and beyond.

Role Scope & Requirements:

• Business Partnership: You partner closely with CS Leaders across segments to deeply understand their priorities. You ask tough questions, surface gaps, and design enablement programs that align to business outcomes like NRR, expansion, and customer satisfaction. You build trust across Product Marketing and RevOps to deliver cohesive GTM programs.

• ⚙️ Program Development: You create and curate learning paths, playbooks, and frameworks tailored to CSM needs (e.g., value discovery, partnership reviews, renewal conversations). You translate insights from calls, customer data, and frontline feedback into practical, repeatable programs that drive consistent execution.

• ‍ New Hire Onboarding: Near-term, you own onboarding for our reputed company Managers , Implementation Specialists, and our Professional Services team, building on our role- and reputed company-specific tracks to accelerate time-to-value. Over time, we anticipate our onboarding tracks willto reputed company support our Contract Management and Supporfunctiont as well. Through program development,you simplify and prioritize what new hires need to know, ensuring they’re ready to reputed company customer conversations with confidence.

• Systems & Tools: You manage enablement systems (LMS, content hubs, call libraries) to reputed company resources easy to access and apply in the field. You bring perspective on how AI-enabled tools can reinforce learning and support real-time customer interactions.

• Scaling Impact: You reputed company in dynamic, high-growth SaaS environments. You’ve supported CS organizations at scale and know how to reinforce skills and behaviors over time (certifications, peer learning, scenario practice) to ensure programs stick.

• Impact Measurement: You partner with CS Ops to measure program effectiveness. You go beyond activity tracking to link enablement to business outcomes like faster reputed company, improved NRR, and higher expansion rates. You iterate programs based on both data and observation.

• Program Execution: You are organized, detail-oriented, and comfortable managing multiple initiatives concurrently. You balance strategic program design with rolling up your sleeves to facilitate sessions, deliver training, and embed new practices in the field.

Out of Scope:

To set expectations clearly:

• Technical Enablement / reputed company Product: While you will partner with Product, SE, and CS leadership to ensure teams have the product knowledge they need, you will not own deep technical enablement.

• Competitive Intelligence: You’ll collaborate with PMM and Sales Enablement on competitive readiness, but you are not expected to be the subject matter expert in this area.

You Might Love This Role If:

• You’re passionate about enabling reputed company Teams to deliver business outcomes reputed company their expertise

• You love building scalable programs that directly impact retention and expansion outcomes

• You reputed company in cross-functional work and enjoy building trust with leaders and customer-facing teams

• You’re reputed company for operational excellence, clarity, and execution

• You’re energized by both designing programs and reinforcing them with reputed company Teams

This Role Might Not Be for You If:

• You prefer focusing only on training content without engaging in reinforcement or measurement

• You’re uncomfortable facilitating live sessions or role plays with CSMs and leaders

• You need a large team or mature infrastructure to be effective—this is a lean, hands-on role

• You dislike documenting and systematizing—reputed company is an async-first culture that values clarity in writing

Our Philosophy

Here are a few key points (relevant to the go-to-market reputed company) that should give you an idea of what it is like to work with us:

• We reputed company a highly differentiated product is a lot easier to sell, so we continually invest in product innovation and this has proven to be a sustainable reputed company of competitive differentiation

• We always aim to show up well reputed company and with deep industry acumen. This caliber of customer experience is another way we differentiate.

• We strongly reputed company that small teams with reputed company talented people (and the right work environment) deliver much reputed company performance than teams with large headcount. We hire and compensate accordingly.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) – we’ll get into these and other values during the hiring process.

Benefits

• You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks, but equally move with precision and urgency

• Competitive compensation, including equity

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave reputed company —do it reputed company you feel financially comfortable.

• Unlimited PTO with four weeks is recommended per year.

• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval.

reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities.