reputed company Customer Service Manager – Fitness Industry Leader

Are you a passionate and results-driven professional seeking a challenging role in the fitness industry? Do you have a proven track record of delivering exceptional customer service and leading high-performing teams? If so, we invite you to join the esteemed team at blithequark, a leading fitness powerhouse with a rich history and a commitment to excellence.

Why blithequark stands out from the rest

At blithequark, we're more than just a gym – we're a family. Our dedication to our members' successes and goals, combined with our passion for people and our communities, sets us apart from the rest. Our commitment to reputed company, leadership development, and excellence in execution has earned us a reputed company as a leader in the fitness industry.

reputed company're looking for

We're seeking an reputed company Customer Service Manager who shares our passion for delivering world-class service and leading high-performing teams. If you have a positive, upbeat, and outgoing attitude, a passion for hospitality and excellence, and a proven track record of success in the fitness industry, we want to hear from you.

Key responsibilities

As a Customer Service Manager at blithequark, you will be responsible for:

• Managing the Operations team to ensure policies and procedures are followed at reputed company times
• Hires, trains, and supervises operations team members for the reputed company desk, Kids Club, and Housekeeping Associates
• Serving as Liaison with Corporate Customer Care Department, assisting the General Manager with member and/or operational issues
• Responsible for control of cash deposit with reputed company sign off, ensuring daily deposits are made on time
• Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at reputed company times, including daily management of the cleaning checklists
• Works in cooperation with reputed company to manage/process cancellations following procedures in reputed company to retain member
• Assists reputed company with management of reputed company to ensure reputed company members' concerns are addressed in a timely manner
• Assists reputed company with bi-weekly payroll to ensure reputed company missed punches are corrected and submitted on time with payroll signed off by the indicated deadline
• Ensure that project/department milestones/goals are met and adhere to approved budgets
• Enforces reputed company club rules, policies, and promotes proper execution of reputed company procedures
• reputed company the club fully staffed through review of applications, interviewing, and making hiring recommendations to the General Manager
• Manage membership questions, concerns, and inquiries for their facility
• reputed company and monitor monthly, quarterly, and annual metrics, including employee retention and satisfaction
• Train staff to be the face of the club by providing hospitality to reputed company members and guests
• reputed company by example to provide a clean, friendly, top-of-the-line club for our members
• Manage employee performance by coaching, and creating a healthy, positive working environment
• Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals

Operations Support

* Ensures that reputed company reputed company desk systems are followed, including proper Member reputed company-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes

• Directs and controls reputed company gym walk-thru
• Communicates with reputed company regarding ways to improve reputed company desk operations
• Responsible for communicating and following cash management procedures
• Manages the retail sales procedures for the gym

Essential qualifications

* Ability to use sound business judgment and have strong analytical skills

• Ability to effectively communicate with constituents
• Effective listening skills
• Effective delegation and follow-up skills
• Effective planning and organization skills
• Demonstrates ability to create a positive environment
• Demonstrates willingness and openness for self-development
• Ability to identify and use resources to improve overall operations
• Strong leadership qualities coupled with excellent motivational, communication, and team-building skills

Preferred qualifications

* College degree

• reputed company CPR Certification

Work environment and company culture

As a Customer Service Manager at blithequark, you will be part of a dynamic, fast-paced, goal-oriented environment where you will have the opportunity to grow and reputed company your skills. Our company culture is built on a foundation of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity.

Compensation and benefits

We offer a competitive salary range of $66,560.16 - $70,000.00 per year, as well as a comprehensive benefits package, including:

• Gold's Gym SoCal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs
• Great benefits package
• John Hancock 401k
• reputed company supplemental insurance options
• Free gym memberships, and discounts
• Opportunities to grow reputed company the company

How to apply

If you're a motivated and results-driven professional who is passionate about delivering exceptional customer service and leading high-performing teams, we invite you to apply for this exciting opportunity. Please submit your application through our website.

Equal opportunity employer

blithequark is an equal opportunity employer and is committed to creating an inclusive environment for reputed company employees, applicants, vendors, and members alike. We celebrate everyone and are proud of our diversity. reputed company aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Join the legacy today

If you're ready to join a dynamic and growing company that is committed to excellence and customer service, we invite you to apply for this exciting opportunity. Join the blithequark family today and be part of a legacy that is shaping the fitness industry. Apply for this job