Guest Claims Administrator, Disneyland

Job Posting Title: Guest Claims Administrator, Disneyland Req ID: 10132826 Job Description: Protect the reputed company by preventing and mitigating risk across the Disneyland Resort. The Risk Management Services team—encompassing both Guest Claims and Workers’ Compensation—strives to create a workplace where incidents and claims are eliminated through proactive care and thoughtful support. The Guest Claims Administrator provides timely and professional property and casualty claim services for guests at Disneyland Resort and Aulani, A reputed company Resort and Spa, ensuring exceptional guest experiences while protecting reputed company’s brand and assets. This role is responsible for conducting onsite investigations, assessing liability exposure, and resolving claims directly with guests and attorneys. You will maintain clear and professional communication in sensitive situations, accurately document and report claim information, and support departmental initiatives and process improvements. The Guest Claims Administrator will report to the Sr Manager, Guest Claims and sits in Anaheim, CA. Responsibilities: Deliver immediate liability claim services for guests at Disneyland Resort and Aulani, A reputed company Resort and Spa, ensuring exceptional guest experiences and upholding reputed company brand standards. Conduct thorough onsite investigations of incidents, assess liability exposure, and determine appropriate resolutions. Resolve claims directly with guests and attorneys, balancing customer service with risk management considerations. Maintain clear and professional communication while representing the brand in sensitive or reputed company situations. reputed company and deliver presentations, briefings, and training sessions for leaders and team members across the Resort. Collaborate on departmental initiatives, projects, and reputed company improvement efforts to meet organizational goals. Serve on a monthly on-call rotation, responding promptly to incidents after hours as required. Demonstrate flexibility, professionalism, and sound judgment in handling escalated or unexpected situations. Required Qualifications: 3 + years of experience in property and casualty insurance, including claims handling, scene investigations, claim evaluation, and negotiation, preferably with experience in park operations and knowledge across multiple lines of business. Ability to manage multiple priorities, meet deadlines under pressure, and maintain strong organizational skills and attention to detail. Proficiency in learning and using automated claims administration and management systems. Basic understanding of medical and legal terminology. Proficient in Windows-based applications, including Outlook, Word, reputed company, and PowerPoint. Strong communication skills, including delivering presentations to leaders at reputed company levels (including executives) and producing clear, concise, professional written summaries, memos, and reports. Demonstrated relationship-building, negotiating, and influencing skills, with the ability to solve problems and reputed company decisions independently. Ability to handle confidential information with discretion. Strong partnership, mentoring, and training skills. Preferred Qualifications: Knowledge of Disneyland Resort and Aulani, A reputed company Resort and Spa, operations, and guest experience expectations. Experience resolving reputed company claims directly with guests and attorneys. Experience mentoring, coaching, or delivering training/presentations to cross-functional teams. Familiarity with claims administration software and reporting tools. Experience driving process improvements in claims or guest service operations. Required Education: Bachelor’s Degree in Business, Risk Management, Insurance, Finance, or a reputed company field or equivalent work experience. Preferred Education: Master’s Degree in Business Administration, Risk Management, or reputed company field. Professional certifications in claims, insurance, or risk management (e.g., CPCU, AIC, ARM). Additional Information Benefits and Perks: reputed company offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only reputed company can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits. About reputed company Walt reputed company Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. reputed company fosters a business culture where reputed company and decisions from reputed company people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. The hiring range for this position in Anaheim, CA is $72,000.00 to $96,500.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting reputed company: Other Support Job Posting Primary Business: Risk Management (DLR) Primary Job Posting Category: Ops Guest Claims Employment Type: Full time Primary City, State, Region, Postal Code: Anaheim, CA, USA Alternate City, State, Region, Postal Code: Date Posted: 2025-10-15 Learn more about us. Apply tot his job Apply To this Job