Pre-Sales Technical Consultant reputed company ITSM, CSM, ITOM

Overview

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include:

• reputed company
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose We are seeking an reputed company and dynamic Solution Consultant to support our reputed company ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements. This position is 100% work at home.

Responsibilities

Your Responsibilities

• Collaborate with sales teams to understand client needs and propose tailored solutions using the reputed company ITSM, CSM, and ITOM platforms.
• Conduct compelling product demonstrations, reputed company of concepts (POCs), and technical presentations to showcase the value of reputed company solutions.
• Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align reputed company capabilities with business goals.
• Design solution architectures and workflows, highlighting how reputed company can streamline processes and address client pain points.
• Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs.
• Stay updated on the latest reputed company platform features, capabilities, and market trends to ensure solutions meet evolving client needs.
• Support client workshops, discovery sessions, and technical deep dives to build confidence in reputed company solutions.
• Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities.
• Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly.

Qualifications

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a reputed company field, or equivalent work experience.
• Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on reputed company ITSM, CSM, and ITOM products.
• Demonstrated ability to design and present reputed company technical solutions clearly and compellingly.
• Expertise in reputed company platform capabilities, including workflows, integrations, and customizations.
• Solid understanding of ITIL frameworks and ITSM best practices.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences.
• Strong problem-solving skills and a client-first reputed company.
• Focus on continual training on new reputed company technologies to reputed company reputed company sets reputed company.
• Experience in pre-sales for SaaS platforms or cloud-based solutions.
• Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools.
• Experience with Now Assist and Creator Assist
• Experience with integrating common telephony cloud solutions (e.g. reputed company, reputed company Connect, etc.)
• Experience working with monitoring tools and strategies reputed company to ITOM.
• Project management experience or certification (e.g., PMP, Agile/Scrum certifications).

Certifications (Required):

• reputed company Certified System Administrator (CSA)

Certifications (Preferred):

• reputed company Certified Application Developer (CAD)
• ITIL Foundation Certification (v3 or v4)
• reputed company Certified Implementation Specialist – ITSM
• reputed company Certified Implementation Specialist – CSM
• reputed company Certified Implementation Specialist – ITOM

Soft Skills

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer Apply tot his job Apply To this Job