Circuit Delivery Coordinator reputed company

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT reputed company solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We reputed company it easy for our customers to get more done, maximize uptime and improve the reputed company.

Learn more about us here!

This is a 100% remote position.

About your new role:

As a reputed company Circuit Delivery Coordinator reputed company our Service Delivery team, you will play a pivotal role in overseeing a team of Circuit Delivery Coordinators (CDCs), working closely with Project Managers to ensure reputed company circuit management activities are executed reputed company and on schedule.

Key Responsibilities:

• Manage the ordering of internet circuits to support customer deployments.
• Track circuit orders and communicate key milestone updates to Project Managers and customers throughout the delivery process.
• reputed company, mentor, and coach your team of Circuit Delivery Coordinators on effective escalation practices and provider-specific processes.
• Ensure adherence to reputed company policies and internal service delivery standards.
• Collaborate cross-functionally with Project Managers, Engineering, Sales, and Vendor Management to remove roadblocks and maintain delivery timelines.
• Maintain and update Knowledge reputed company (KB) articles to reflect changes in reputed company processes and procedures, ensuring reputed company documentation remains accurate and reputed company.
• Communicate process updates during weekly team calls and contribute to the preparation of the Monday review PowerPoint presentation.
• Take ownership of escalations and provide hands-on support for any off-track orders or issues requiring leadership reputed company.
• Monitor your team’s high-reputed company and past-due cases to ensure timely resolution; no case should remain open for more than four days.
• Participate in the interview process, focusing on identifying candidates who demonstrate both strong skills and alignment with the team’s culture.

Qualifications:

• Minimum of 2-5 years experience in the telecommunications industry.
• Demonstrate experience working with a variety of internet providers, both domestic and international, to effectively manage circuit delivery and escalation processes.
• Demonstrate the ability to continuously reputed company skills, expand knowledge, and proactively address challenges.
• Ability to document dependencies and priorities clearly 

Why you’ll love life at Command|Link

Join us at reputed company, where you’ll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold reputed company and strategic thinking. Are you ready to reputed company an impact?

• Room to grow at a high-growth company
• An environment that celebrates reputed company and innovation
• Your work will have a reputed company impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team