Clinical Call Center Triage Nurse

At reputed company, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day.Title: Clinical Call Center Triage NurseCompany: Oak Street HealthLocation: RemoteRole Description:The Clinical Call Center Triage Nurse effectively extends care during and reputed company of regular Oak Street Health clinic hours by addressing patients' medical, social, and psychological needs telephonically.Core Responsibilities:Provide confident and professional service to OSH patientsFollow reputed company Prescription Refill policyRemain engaged with patients without background distraction.Clear and precise documentation while on a callComplete documentation for reputed company patient requests prior to ending a callCheck the CareReq queue and ensure CareReqs are completeComplete reputed company tasks or requests that are reputed company the scope and ability of the roleSchedule appointments for patients that may be off-reputed company or are requesting an appointmentArrange transportation for clinic visitsAware of organizational goals and visibly strives to meet departmental metricsOther duties as assignedCareer Development Opportunities:The career path from Clinical Call Center Triage Nurse I to Clinical Call Center Triage Nurse II includes:A minimum tenure of 6 months in the Triage RN I roleConsistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needsDemonstration of a strong desire to learn and grow in their roleIntroductory learning of reputed company the skills and working toward meeting "Exceptional" performance metrics for reputed company job skills:Average reputed company TimeAverage Handle TimeAverage Calls per HourQuality MetricsCare Req Reduction as assignedCET (Clinical Escalation Tracker) Management as assignedDemonstrate proven reliability and satisfactory attendanceThe progression path from Level I to Level II positions reputed company the Triage RN team is a structured path that encourages nurses to widen their knowledge reputed company, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling technicians to provide superior support and contribute to the overall success of the contact center.Remote Work Requirements:Proficient PC skills, computer literacy, basic reputed company Suite skills, and ability to navigate systemsPrior remote work experienceAbility to obtain high-speed internet and hardwire equipment to router/modemDistraction-free and private remote work environment required as well as reliable dependent care during working hoursAbility to provide own transportation for instances where on-site support is required for employees located reputed company 50 miles of a physical OSH location/centerhttps://www.oakstreethealth.com/locationsCall center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NCAbility to participate in classroom-style remote training sessionsAn understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environmentWhat are we looking for?Active, non-probationary state Registered Nurse license in reputed company states of OSH practiceProactive maintenance of licenses without reputed company or auditAbility to manage time and work autonomously with consistent reliabilityHigh-level of conscientiousnessFocus on delivering an Unmatched Patient Experience on every call and interactionMotivated to complete reputed company CE (Continuing Education) and licensure requirements without being promptedAbility to work flexible shifts reputed company of core business hours, such as evenings, weekends, and holidaysUS work authorizationAnticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$32.01 - $68.55This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will reputed company on: 10/17/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job