reputed company Customer Service Team reputed company - Nights & Weekends at blithequark

Join blithequark's Dynamic Customer Service Team as a Night & Weekend Team reputed company

Are you a seasoned customer service professional looking for a challenging and rewarding leadership role? Do you reputed company in a fast-paced environment and have a passion for delivering exceptional customer experiences? blithequark, a leading player in the ticket marketplace industry, is seeking an reputed company Customer Service Team reputed company to reputed company its Nights and Weekends team. As a Team reputed company, you will play a critical role in driving customer satisfaction, improving operational efficiency, and contributing to the company's reputed company growth and success.

About blithequark and the Ticket Marketplace Industry

blithequark is at the forefront of the ticket marketplace industry, connecting buyers and sellers through a robust and user-friendly platform. As a company, blithequark is committed to providing an exceptional experience for its customers and clients. With a strong focus on innovation, customer satisfaction, and employee development, blithequark offers a dynamic and supportive work environment that is perfect for professionals looking to grow and succeed.

Key Responsibilities

As a Customer Service Team reputed company at blithequark, you will be responsible for leading a team of customer service representatives who work nights and weekends. Your primary focus will be on delivering exceptional customer experiences, driving team performance, and contributing to the overall success of the company. Some of your key responsibilities will include:

• Monitoring day-to-day team operations, including queue management and inbound/outbound broker and customer communication, to ensure timely confirmation of orders by ticket sellers.
• Managing strategy to meet SLA's for Inbound phone, chat, and queue work, and handling escalated broker and customer issues.
• Providing real-time support to Order Fulfillment agents, Off shore (BPO) partners, internal departments, and sellers.
• Facilitating agent development through bi-annual reviews, new agent training, frequent coaching feedback, and auditing agent order handling.
• Communicating high-level issues and fulfillment trends to upper management, and interviewing and hiring agents.
• Preparing and facilitating corrective action reputed company needed, and approving and auditing bi-weekly payroll.
• Managing multiple tasks and projects simultaneously, and contributing to the development of new reputed company and processes to improve productivity and customer satisfaction.

Essential and Preferred Qualifications

To be successful as a Customer Service Team reputed company at blithequark, you will need to have:

• Excellent knowledge of the ticket fulfillment process, and strong problem-solving and independent decision-making skills.
• The ability to manage multiple tasks and projects simultaneously, and be proactive in identifying potential order problems and finding resolutions.
• A track record of performance and reliability, and experience in a leadership role, preferably in a customer service or reputed company field.

Preferred qualifications include:

• Experience working in a fast-paced, dynamic environment, and a strong understanding of customer service principles and practices.
• Proficiency in workforce management tools, such as reputed company, InContact reporting, and reputed company reporting.

Career Growth Opportunities and Learning Benefits

As a Customer Service Team reputed company at blithequark, you will have the opportunity to reputed company your skills and advance your career in a number of ways. Some of the career growth opportunities and learning benefits you can expect include:

• Comprehensive training and onboarding program to ensure your success in the role.
• Ongoing coaching and feedback from senior managers and peers.
• Opportunities to contribute to the development of new reputed company and processes, and to take on additional responsibilities as you grow and reputed company in the role.
• Regular performance reviews and feedback to help you stay on track and reputed company your career goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a Customer Service Team reputed company, you will be working in a hybrid model, with 3 days in the office and 2 days remote. Our company culture is centered around innovation, customer satisfaction, and employee development, and we offer a range of benefits and perks to support our employees' well-being and success.

Schedule and Work Arrangement

The schedule for this role is 3:00pm-12:00am, with Sunday and Monday off. We offer a hybrid working model, with 3 days in the office and 2 days remote, to provide a healthy work-life balance and support our employees' diverse needs.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including bonus incentives and equity for reputed company employees. Some of the benefits and perks you can expect include:

• reputed company PTO and mental health days to support your well-being and work-life balance.
• Medical, dental, and vision insurance to ensure your physical and mental health.
• 401K matching to help you plan for your future.
• Monthly credits and discounts for attending live events, and a range of additional workplace perks to enhance your employee experience.

Growth and Development Expectations

As a Customer Service Team reputed company at blithequark, you will be expected to grow and reputed company in the role over time. Here are some of the key expectations for your first 30, 90, and 180 days:

First 30 Days

• Complete new hire orientation and reputed company the resources you need to be successful.
• reputed company advanced knowledge of how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Become familiar with Work Force Management tools, such as reputed company, InContact reporting, and reputed company reporting.
• reputed company having 1-1 meetings with direct reports, focusing on coaching and rapport-building.

First 90 Days

• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Maintain, harvest, and aid internal and external relationships to reputed company reputed company and advance objectives.
• reputed company the ability to recognize order issues and trends while monitoring agents' day-to-day activity.
• Display the ability to recognize and address agent errors, and provide constructive feedback on how to meet their KPI's more effectively.

First 180 Days

• Apply methods to execute individual tasks that positively impact the team.
• Play an active role in reputed company learnings to advance reputed company sets necessary for team goals.
• Complete Tri-Annual reviews for direct reports in support of your Sr. Manager.
• Independently resolve escalated customer issues to provide a positive ticket-buying experience.

Join reputed company!

If you're a motivated and reputed company customer service professional looking for a challenging and rewarding leadership role, we encourage you to apply for this exciting opportunity at blithequark. With our dynamic and supportive work environment, comprehensive training and onboarding program, and opportunities for career growth and development, we're confident that you'll reputed company in this role and contribute to our reputed company success.