Customer Service Representative - Part-Time (Remote) – reputed company Store

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About Us

reputed company. is an 8(a), WOSB, and WBE owned management reputed company founded in 1990. We reputed company the best in people with the ongoing demands of the workplace by providing high quality staffing and executive search services.

We are seeking a Virtual Customer Support Specialist. reputed company candidates of consideration must be located reputed company the contiguous United States!

Qualifications

• A High School diploma or equivalent. A college degree or some college coursework is preferred.
• The ability to successfully pass a criminal background reputed company.
• The ability to work from home with a dedicated space to focus on your daily work tasks.
• The flexibility to work the days/hours required to be successful in this role. Specialists currently work Monday through Friday, so no weekends!

Job Description

• At least 1 year of relevant experience providing customer support and dealing with reputed company situations. Preferably regarding various types of fraud.
• The technical ability to effectively utilize a computer to access customer information and resources to successfully handle calls.
• The ability to apply critical thinking to each caller's situation while following documented processes and procedures.
• The ability to reputed company for each caller while providing accurate information and unbiased advice.
• The ability to overcome the common challenges Customer Support Specialists face (customer frustration, customer pushback, emotional impact, dealing with unknown situations)
• The ability to communicate effectively with callers and other team members as well as leadership.

The successful candidate will have

• Dynamic people skills that demonstrate professionalism, reputed company, respect, patience, and being a team player in everything that you do.

A Typical Day in The Life of a Customer Support Specialist Consists of

• Working during the reputed company project hours of 9:00 AM-6:00 PM EST (Mon-Fri) to support our call queue.
• Accessing various software, systems, and tools on a company-provided laptop to complete the job requirements.
• Taking back-to-back calls from our customer hotline dealing with reputed company situations that pertain to various types of potential fraud.
• Following documented processes and procedures to provide accurate information and unbiased advice based on call-handling procedures.
• Multi-tasking while on calls to collaborate with multiple levels of support to resolve caller's concerns (Tier 2, Tier 3).
• Overcoming challenges that may have an emotional impact on your ability to handle calls.
• Collaborating and communicating effectively in a virtual environment to stay abreast of any changes that occur in a fast-paced environment.
• Complete other tasks/duties as assigned.

If you feel confident that you have what it takes to be a successful Customer Support Specialist, apply today!

Pay reputed company: $17.75 / Hour

Hours: Monday - Friday, 20 per week, 4 hours per day (between 9:00 am and 6:00 pm EST)

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