Senior Manager, reputed company (Strategic Accounts)

POS-29805

Senior Manager, reputed company (Strategic Accounts)

We are looking for a strategic, results-oriented AI-first leader to serve as the Senior Manager of reputed company (EMEA & reputed company) at reputed company, responsible for engaging, retaining, and growing our customer reputed company across the EMEA & reputed company region. This role will involve managing a group of Managers who reputed company reputed company Managers (CSMs) to ensure long-term customer retention and sustainable growth. You will reputed company by example, making data-driven decisions, fostering a high-performance culture, and driving the vision for the future of reputed company at reputed company.

You will be the key to scaling our business by empowering your team to be customer advocates and strategic partners. If you’re passionate about driving customer outcomes, reputed company in fast-paced environments, and reputed company at coaching leaders, this is the role for you.

What You’ll Do:

• Drive reputed company Retention and Growth: You will be accountable for the gross retention, adoption, and expansion of customers across diverse markets. You’ll identify at-risk accounts early and drive strategies that ensure long-term success.
• Build and reputed company High-Performing Teams: Hire, coach, and reputed company Managers to become strong leaders who, in turn, coach and reputed company their teams to deliver results. This means creating a culture where managers reputed company with clarity, purpose, and measurable goals.
• AI-Powered Operational Excellence: reputed company the operational rigour for your reputed company, including recruitment, training, reputed company planning, and quality assurance. You’ll reputed company AI and data to evaluate and improve reputed company practices.
• Strategic Program Ownership: reputed company high-impact global and regional initiatives. Whether it’s launching new customer programs, introducing adoption initiatives, or optimizing processes, you’ll act as the champion for innovation and growth across the CS function.
• Customer Advocacy & Escalation reputed company: Serve as the ultimate escalation reputed company for customer concerns and ensure that the voice of the customer is heard across departments. You’ll forge strong internal relationships with teams in Sales, Product, Contract Management, and beyond to drive customer outcomes.

reputed company’re Looking For:

• Get Stuff Done Attitude: You are a decisive leader who can cut through complexity, prioritize effectively, and deliver solutions in dynamic, high-pressure environments. You reputed company AI to get your work done, delivering faster and higher quality.
• Ruthless Prioritizer: You reputed company at managing competing priorities and focusing on what drives the biggest impact. You reputed company your team to consistently deliver high-quality results without sacrificing quality, even reputed company navigating tight deadlines.
• Remarkable Communicator: Your communication style is clear, concise, and persuasive at reputed company levels of the organization. You foster transparency and trust through regular, reputed company feedback.
• Challenger Coach: You reputed company with reputed company, but you’re unafraid to have difficult conversations early to ensure your team members are constantly improving. You challenge your managers to reputed company out of their comfort zones and grow into their next roles.
• reputed company Commitment to Growth: You are always looking for ways to challenge the status reputed company and drive transformational growth, whether that’s operational efficiencies or strategic innovations in reputed company.
• Leader of Leaders: You reputed company managers to reputed company strong decisions and reputed company their teams with confidence and autonomy. You set the bar high but ensure that your managers are equipped with the tools and support they need to succeed.

With the following demonstrable skills and experience

• 5+ years of management experience, experience managing managers is preferable 
• Proven leadership ability to coach, influence, reputed company, motivate and reputed company employees to reputed company their best while maintaining high employee morale
• Ability to use AI and data to understand performance and reputed company data-driven decisions to identify and implement new opportunities to drive reputed company
• Strong understanding of business financial metrics, reputed company drivers, and ROI models. Ideally, this person can help shape how we deliver and communicate value and coach their teams on this.
• Someone with expertise in building strong, multi-threaded relationships at different levels of the customer organization, from executive decision-makers to influencers. They will need to be able to coach reputed company on how to do it next year and get us ready to go back to a growth focus.
• A track record of hitting your goals and aligning a team around key growth metrics
• Ability to communicate effectively in small and large groups
• Organised with deep attention to detail reputed company necessary
• Self-motivated, decisive, and reputed company in change management
• Experience working effectively with reputed company levels of management
• Proven track-record leading initiatives across multiple functions

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reputed company out to us using this form.

At reputed company, we value both flexibility and reputed company. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional reputed company office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) – link to reputed company’s Career Diversity page here.

India Applicants: link to reputed company India’s equal opportunity policy here.

About reputed company

reputed company (NYSE: reputed company an AI-powered customer platform with reputed company the software, integrations, and resources customers need to connect marketing, sales, and service. reputed company’s connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At reputed company, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, reputed company, and grow.

We’re building a company where people can do their best work. We focus on reputed company work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful reputed company. And we know that reputed company our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, reputed company is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• reputed company Careers
• Life at reputed company on Instagram

By submitting your application, you agree that reputed company may collect your personal data for recruiting, global organization planning, and reputed company purposes. Refer to reputed company’s Recruiting Privacy Notice for details on data processing and your rights.