Manager, Community Powered Growth - Leading Airbnb's Host Success and Engagement Initiatives

Join the Airbnb Community: A Leader in Community-Powered Travel

Airbnb, the pioneer of community-powered travel, has been revolutionizing the way people explore and experience the world since 2007. With over 4 million Hosts and 1 billion guest arrivals across the globe, Airbnb has created a unique platform for people to connect, share, and grow. As a Manager, Community Powered Growth, you will be at the forefront of shaping the future of travel and hospitality, leading initiatives that foster a vibrant and diverse community of Hosts.

The Community You Will Join

Airbnb's Hosting organization is dedicated to bringing a wider array of diverse Hosts into the community, supporting their success, and ensuring their safety and security. As a leader in this space, you will be part of a team that values creativity, inclusivity, and innovation. You will work closely with a talented team of community growth managers, influencing and engaging trusted members of the Airbnb Host Community.

The Difference You Will Make

As a Manager, Community Powered Growth, you will oversee the core host growth field team in North America, developing regional field strategies across two critical programs: Superhost Ambassadors and experienced Co-Hosting. Your mission will be to:

• Analyze market and business trends, gaps, and opportunities to localize programs
• Nurture a strategic and entrepreneurial way of working for your team
• Assess business needs and establish a framework to design and measure community-powered solutions
• Ensure efficient and effective solution design in the face of ambiguity
• Manage a team of Community Growth Managers in North America, providing inspiration, support, and encouragement to reach their goals

A Typical Day

As a Manager, Community Powered Growth, your day will be filled with a mix of strategy, operations, and insights. You will:

Strategy, Operations, and Insights

• Assess business needs and establish a framework to design and measure community-powered solutions
• Ensure efficient and effective solution design in the face of ambiguity
• Analyze market and business trends, gaps, and opportunities to localize programs

People Management

• Manage a team of Community Growth Managers in North America, providing inspiration, support, and encouragement to reach their goals
• Create a culture of entrepreneurship, growth, and belonging across your team
• Lead through your ability to hire, motivate, and inspire a high-performing team

Outcomes and Impact

• Be responsible for growth and retention metrics, including new active hosts, new listings under management, incremental earnings growth, and churn metrics
• Own initiative performance and optimize programs to improve outcomes
• Serve as a cross-functional lead for all core host growth initiatives and deployment in North America

Your Expertise

To succeed in this role, you will need:

• 10 years of experience in people management, with an emphasis on Sales, Community, or Operations Team Management
• Bachelor's degree in a relevant field (Business, Marketing, etc.)
• Strategic thinking with a proven ability to own growth OKRs and exceed goals
• Forecasting, modeling, and optimizing growth tactics based on known and unknown performance
• Client-facing experience across tech and consumer goods
• Experience with complex and operational programs
• Ability to influence through persuasion, negotiation, and consensus building
• Strong empathy for the Airbnb community and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Strong analytical and process-oriented mindset
• Excellent communication and presentation skills

Career Growth Opportunities and Learning Benefits

At Airbnb, we are committed to the growth and development of our employees. As a Manager, Community Powered Growth, you will have access to:

• Comprehensive training programs
• Mentorship opportunities
• Career development workshops
• Leadership coaching

Work Environment and Company Culture Highlights

Airbnb is a remote-friendly company, and this role is eligible for remote work. However, you must live in a state where Airbnb, Inc. has a registered entity. We offer a dynamic and inclusive work environment, with:

• Flexible work arrangements
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Diverse and inclusive company culture

Compensation, Perks, and Benefits

We offer a competitive salary range of $155,000 - $194,000 USD, depending on experience. In addition, you will be eligible for:

• Bonus and equity
• Benefits, including health insurance and retirement savings
• Employee Travel Credits

Our Commitment to Inclusion and Belonging

At Airbnb, we are committed to working with the broadest talent pool possible. We believe that diverse ideas foster innovation and engagement, and allow us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

How to Apply

If you are a motivated and experienced leader with a passion for community-powered growth, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [insert application link]. We look forward to hearing from you!