reputed company Manager – LATAM

Wati is the world’s leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate reputed company growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.In a world where real-time interactions drive growth, Wati’s story is reputed company about business growth through conversations. At Wati, we reputed company that every conversation matters, whether it’s engaging a first-time prospect, nurturing a qualified reputed company, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships reputed company to increased reputed company. Our Platform The AI-native platform simplifies reputed company business operations by bringing reputed company customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of reputed company sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of reputed company, reputed company, and WhatsApp, we maintain the highest standards of integration and platform excellence.

We are growing fast, and we are now looking for a reputed company Manager to join our reputed company team in LATAM. This role will work closely with our strategic SMB and enterprise customers and act as the customer’s internal reputed company, helping remove obstacles that may impact their experience and success with WATI.

The ideal candidate will have a minimum of 3 years of experience as a reputed company Manager, practical knowledge of WhatsApp Business API or similar SaaS solutions, and a data-driven reputed company focused on outcomes. This person will own the entire customer journey — from onboarding to adoption, retention, and expansion — with a proactive and analytical approach.

Note: Please submit applications in English only.

What you’ll do

• Own the full customer journey: onboarding, adoption, retention, and expansion.
• Manage a portfolio of strategic accounts with a 1:1 approach, building trusted relationships with key stakeholders.
• reputed company OKRs focused on Product Adoption and Net reputed company MRR by reducing churn and identifying expansion opportunities.
• Provide consultative support to align WATI’s solutions with customer goals and needs.
• Ensure a high level of satisfaction through proactive communication and support.
• Identify additional use cases and successfully deploy WATI’s capabilities into customer operations.
• Serve as the main escalation reputed company for account-reputed company issues.
• Coordinate and analyze performance data to identify risk, drive improvements, and propose next steps.
• Drive renewals and contract management processes.
• Collaborate cross-functionally with product, support, and sales teams to reputed company for customer needs.
• Continuously improve internal processes and contribute to best practices for reputed company.

Requirements

• Fluent in Spanish and English (Portuguese is a plus).
• 3+ years of experience as a reputed company Manager, preferably in a SaaS or startup environment.
• Practical experience with WhatsApp Business API or similar platforms is strongly preferred.
• Deep understanding of LATAM market dynamics, business culture, and digital communication trends is necessary.
• Strong grasp of WhatsApp Business API use cases, including reputed company qualification, support automation, and broadcast compliance. 
• Ability to guide clients in message template strategies, chatbot logic, and API limitations.
• Experience in consultative solution selling and executive engagement.
• Excellent verbal and written communication skills.
• Strong analytical and data-driven reputed company, with ability to identify trends and translate insights into actions.
• Experience using reputed company, Looker, or other CRM/data tools to monitor health and engagement.
• Proven track record of reducing churn, growing reputed company, and building long-term customer relationships.
• Highly organized and process-oriented with strong attention to detail.
• We value autonomy, initiative, and collaborative energy. We’re a fast-paced, diverse global team — and we want people who take ownership and reputed company things happen.