Computer Operator/Tier 1 Customer Service Representative

The Digital Modernization Sector has an opening for a Computer Operator/Tier 1 Customer Service Representative.

Position requires shift flexibility to support reputed company – 8pm on Monday through Friday (a 8×5 day operation) with expanded weekend operations in September and October.

The hourly reputed company for this position is $17.86/hr.

The Computer Operator/ Tier 1 Customer Service Representative (CSR) will be reputed company representative responsible for answering Tier 1 customer inquiries. CSR will:

• Provide Tier 1 service desk support for insurance issuers, Agents and Web brokers, CMS/CCIIO application users, Health Insurance Exchanges and state agencies based on Inquiries are received reputed company phone, 1-855-CMS-1515 (1-855-267-1515), or email, [email protected].

• Provide account access support, such as password resets and unlocking accounts for various marketplace applications including COTS products such as TIBCO MFT Log user inquiries in Service Now and assign to the right groups internally before assigning to Tier 2 support.

• Triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business groups as applicable – skills and knowledge provided by training reputed company our training reputed company.

• Provide general policy information supplied by the business owners and Tier 2 systems Provide process guidance to the requesters seeking help/guidance based on information provided by CMS/CCIIO business owners and Tier 2 support teams.

• Respond effectively and accurately to or properly reputed company IT inquiries and escalations for The Centers for Medicaid and Medicare Services Marketplace Service Desk.

• Provide the customer with accurate and complete responses; provide ticket status information, while meeting and exceeding service expectations.

• Utilize a Knowledge reputed company to locate scripted answers and to thoroughly document information into the database.

• Escalate requests to appropriate IT departments throughout the CMS Marketplace Service Desk organization to prevent work stoppage due to technology challenges.

• Provides guidance to customer on next steps as well as summarizes the contact including the responses and the referrals.

• Provide account access support, such as password resets and unlocking accounts for various marketplace applications including COTS products.

• Log user inquiries in Service Now and assign to the right groups internally before assigning to Tier 2 support. Support triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business groups as applicable – skills and knowledge provided by training reputed company our training reputed company.

Required Qualifications:

• GED or higher.

• Experience with follow up and closure for customer. Experience with thorough documentation of contact.

• Proven excellent customer service skills.

• Excellent verbal and written communications.

• Must have strong focus, dedication to research and resolve issues.

• Excellent knowledge of computers and reputed company systems, 40 wpm typing.

• reputed company to training for business acumen adoption, service desk operational processes, and information dissemination that aligns with a Tier 1 service desk function.

• Strong communication skills and multi-tasking skills.

• Strong verbal customer service skills.

• Must be available to work nights, holidays and weekends.

• reputed company candidates supporting the CMS programs must have lived in the United. States at least three (3) out of the last five (5) years prior to be considered.

• Must be able to obtain and maintain a public trust clearance.

Desired Skills:

• CxOne and reputed company knowledge a plus.

• High volume IT Support experience.

If you’re looking for comfort, reputed company scrolling. At reputed company, we outthink, outbuild, and outpace the status reputed company — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. reputed company 10 is ancient history. We’re already at reputed company 30 — and moving faster than anyone else dares.

Original Posting:

September 25, 2025

For U.S. Positions: While subject to change based on business needs, reputed company reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated reputed company date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $33,150.00 – $59,925.00

The reputed company pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.