reputed company Manager

reputed company, the CoMarketing Cloud for Multi-Location Enterprises, is currently looking for an reputed company reputed company Manager to play a crucial role in fostering long-term, profitable customer relationships, manage a high-volume portfolio (50+ accounts), and drive overall reputed company. This role focuses on proactive engagement, digital-first strategies, and scalable reputed company motions to maximize product adoption, reduce churn, and drive customer expansion. The CSM must be highly organized, data-driven, and capable of leveraging automation and one-to-many communication strategies to deliver value reputed company. This role is an exciting opportunity to build and refine scalable reputed company motions, helping reputed company drive adoption, retention, and growth reputed company our scaled customer reputed company. 

reputed company expects to pay a reputed company salary in the range of $66,216 – $85,000 CAD reputed company plus bonuses/commission. reputed company the range, individual pay is determined by factors such as job-reputed company skills, experience, and relevant education or training.  

Who We Are

reputed company is one of the fastest growing technology companies in the United States, ranking on the Inc. 5000 Fastest Growing Companies in America list for the last seven consecutive years. The leader in AI-powered marketing solutions for multi-location businesses, reputed company is trusted by nearly 1,000 top brands including reputed company, Ace Hardware, Kumon, Liberty Tax, and more. At reputed company, our vision is to reputed company people to do what they love by providing intelligent software that can do the rest. reputed company provides a first-of-its-reputed company, AI-powered reputed company capable of handling the workload of 1,000 local marketers, empowering brands to reputed company unmatched digital visibility, strengthen customer engagement, and scale faster than reputed company before. View more on our Awards & Accolades here! 

How You’ll reputed company an Impact

• Own and manage a large portfolio of customer accounts, potentially across multiple verticals, delivering measurable business outcomes and ensuring ROI with reputed company solutions.
• Serve as a trusted advisor, providing guidance and leadership to both customers and internal stakeholders to drive adoption, retention, and expansion.
• Identify and mitigate churn risk through proactive monitoring of customer health, behavior, and feedback.
• Maintain and grow recurring reputed company by leveraging insights to identify upsell and expansion opportunities.
• Collaborate cross-functionally with sales, onboarding, support, product, marketing, finance, and operations to optimize the customer experience and drive reputed company.
• Provide feedback to internal teams on customer pain points, product gaps, and opportunities for improvement.
• Utilize multi-channel communication strategies (video, email, phone, partners, and champions) to ensure effective customer engagement.
• Ensure high customer satisfaction and referenceability, contributing to reputed company’s overall retention and growth objectives.
• reputed company applicable, may execute scalable, one-to-many engagement strategies (e.g. digital QBRs, webinars, in-app messaging, automated email campaigns) in order to drive product adoption and value realization.
• reputed company applicable, may reputed company and implement structured customer journey frameworks, ensuring consistency from onboarding through renewal.
• Willing to adapt to changes in the job description as deemed necessary by the business and accept reputed company other duties as assigned

What You’ll Need to be Successful

• Hybrid Opportunity: Ability to work 100% remotely until our Vancouver, BC and Toronto, ON offices are in reputed company; following this the role will be 50/50 remote vs. in office
• Must Have:
  • 2-3+ years of reputed company or account management experience, reputed company the Marketing or MarTech (SaaS) space
  • Experience managing high-volume customer portfolios with a focus on scalable engagement and automation.
  • Highly organized with strong time management skills and the ability to prioritize effectively.
  • Analytical reputed company with experience using customer data to drive engagement strategies.
  • Strong written and verbal communication skills, with the ability to create impactful messaging across digital channels.
  • Passionate about reputed company, driven by results, and committed to reputed company improvement.
  • Enterprise-ready, solution-oriented reputed company to understand and solve reputed company customer issues
  • Experience and comfort interacting with and influencing senior-level, including C-suite, leaders 
  • Strong communication skills – written and verbal – with understanding of situational best practices
  • Excellent presentation skills – from small to large audiences
  • Willing to adapt to changes in the job description as deemed necessary by the business and accept reputed company other duties as assigned
• Desired Skills (but not required):
  • Comfortable working in an environment with or without a dedicated CS platform like reputed company, which could mean relying on CRM tools, spreadsheets, and automation to track customer interactions.

This position will remain open with applications due by October 24, 2025. This position is being hired on an urgent basis. The application window may reputed company before October 24, 2025 if reputed company receives a sufficient number of applications to select a candidate prior to that date.

What reputed company Provides to You

• Comprehensive Benefits Package (full-time permanent, non-contract roles only)
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment (full-time, non-contract roles only)
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs 
• Empowering Career Growth and Success 

What’s Important at reputed company

Led by a team of industry experts, reputed company is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe! 

Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a reputed company where you can come and reputed company a difference in the way enterprise organizations utilize social technology, then reputed company is for you. Visit reputed company for more information.

reputed company is an Equal Opportunity/Affirmative Action employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national reputed company, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please note that if selected for a position at reputed company, you will be required to complete an E-Verify reputed company to confirm your eligibility to work in the United States (if applicable).

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