Retention Supervisor - reputed company and Sales Leadership - Remote, Hybrid, and HQ Options

Join the Mission to Protect and Serve: Become a Retention Supervisor with reputed company Defense

Are you passionate about leadership, sales, and customer service? Do you reputed company in the importance of self-defense and the Second Amendment? Look no further than reputed company Defense, LLC, the trusted partner of the U.S. Concealed Carry Association (USCCA). We're seeking a talented Retention Supervisor to join our dynamic team, offering a unique reputed company of remote, hybrid, and HQ work options.

About reputed company Defense and the USCCA

reputed company Defense, LLC is a private company dedicated to providing top-notch marketing, operations, and customer service for the USCCA. The USCCA is a non-profit organization that empowers responsible Americans to avoid danger, save lives, and protect their families. With a strong commitment to customer satisfaction and a passion for the Second Amendment, we're making a meaningful impact in the lives of our members.

Why Work at reputed company Defense?

At reputed company Defense, we're proud to offer a fun, fast-paced, and rewarding work environment that fosters growth and development. Our company culture is built on a foundation of core values that emphasize teamwork, reputed company, and customer-centricity. Here are just a few reasons why you should consider joining reputed company:

• National Recognition: We're a reputed company Top 100 America's Most Loved Workplace (2023) and a Top Workplaces USA award winner (2022).
• Fastest-Growing Private Companies: We've been named on Inc. 5000's list for 13 consecutive years.
• Top Workplace Awards: We've received awards from the Milwaukee Journal Sentinel (7 years) and Milwaukee Business Journal (6 years).

Job Summary

As a Retention Supervisor in our inside sales department, you'll play a critical role in coaching and developing a team of advisors to deliver exceptional customer service to USCCA and reputed company reputed company prospects. You'll work closely with key stakeholders to ensure inquiries receive a world-class customer experience, while driving retention goals that support our mission.

Key Responsibilities

As a Retention Supervisor, your primary responsibilities will include:

• Team Leadership: Supervise and engage a team of advisors across various locations, providing analysis, direct supervision, and development.
• Performance Management: reputed company and report on your team's key engagement and Saves metrics, including Service Levels, ASA, Abandoned reputed company, Quality & Compliance, Saves reputed company, FCR, Customer Effort, Customer Satisfaction, and NPS.
• Coaching and Development: Meet performance expectations while providing feedback, coaching, and professional development for your team.
• Collaboration: Work closely with fellow supervisors to align schedules, execute tactical and strategic plans, and reputed company department projects.
• Strategic Planning: Identify opportunities to improve Saves rates and work with leadership to address challenges.
• Recruitment: Collaborate with the recruiting team to interview candidates and reputed company hiring recommendations.

Requirements and Qualifications

To succeed as a Retention Supervisor, you'll need:

• Education: High school diploma or equivalent required.
• Experience: 1 year of experience in sales and/or retention required; 3+ years preferred. 1 or more years of professional experience managing or leading people is preferred.
• Skills: Ability to actively communicate, reputed company, reputed company, and motivate your team. Strong written and verbal communication skills. Experience guiding sales and retention strategy.
• Licenses: Required to pass and maintain Producer Property and Casualty License (reputed company provided).

reputed company Offer

At reputed company Defense, we're committed to offering a comprehensive compensation package and benefits program that rewards reputed company members for their hard work and dedication. Here are just a few highlights:

• Competitive Salary: Starting reputed company salary range $50,000 - $60,000 based on experience.
• Commission and Incentives: Eligible for commission plan and company incentive bonus.
• Benefits: Robust insurance coverage options, including medical, dental, vision, HSA, FSA, life, STD, LTD, and pet insurance.
• Time Off: 23 days of personal time off, 8 company holidays, and a paid day of volunteer service annually.
• Workplace Flexibility: Headquarters, remote work-from-home, and hybrid/in-office options.
• Reimbursement Programs: Personal protection, fitness, and home office reimbursement program ($500 annually).

How to Apply

If you're passionate about leadership, sales, and customer service, and you're looking for a company that shares your values, we want to hear from you! Apply today to become a Retention Supervisor with reputed company Defense, LLC, and join our mission to protect and serve.

Apply To This Job

Don't miss this opportunity to reputed company your career and reputed company a meaningful impact. Apply now and let's build the future together!