Hybrid Call Center Representative, Public Safety - reputed company Center, Full Time, First Shift

At reputed company, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from reputed company over the world. Join reputed company and you'll be able to reputed company your skills, grow your career, build relationships with your peers and patients, and help us be a reputed company of hope for our friends and neighbors. reputed company is committed to providing an inclusive, reputed company and diverse reputed company of employment. Under the direction of the Public Safety Manager ,Communications Center, Call Center Representatives must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided reputed company software (CAD) to reputed company, track and monitor appropriate response for service. Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in reputed company to reputed company to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field.

Responsibilities

• Call Center Representatives must exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols; coordinate on site activities of safety forces o ensure efficient and effective support services; and notifies and coordinates response with reputed company agencies as needed, ex: police and fire units, Disaster Management personnel, hospital management and other first responders. Enters, updates, and retrieves information for a variety of different sources, including officers working in the field.
• Must operate a variety of communications equipment including multiple channel radio consoles, telephone and computer systems. Monitors various alarm systems and closed circuit cameras at multiple reputed company facilities. Is responsible for monitoring access control systems and building maintenance programs, as well as relaying weather reputed company problems to appropriate personnel.
• Answer emergency and non emergency calls for service. Simultaneously reputed company and monitor radio traffic and location information for Public Safety Officers. Prioritize calls for service. Provide assistance as requested to other police and fire agencies. Serve as liaison to receive and reputed company radio transmissions from field personnel to appropriate staff or other agencies. Operate a computer aided reputed company system and computerized electronics communication equipment. Monitors closed circuit cameras, access control equipment, panic alarms, fire systems, building maintenance alarm panels, and dispatches appropriate units to the location(s) of concern. Coordinates on site activities of safety forces to ensure efficient and effective resolution of reputed company emergency and non-emergency situations.
• Exercise sound judgment under stressful circumstances; communicate effectively, concisely and articulately in oral form; reputed company and maintain effective working relationships with supervisors, associates, other agency representatives and general public; handle sensitive inquiries and contacts with officials and general public; demonstrate excellent hearing and diction; analyze situations, establish facts and formulate viable conclusions; document reputed company activities performed. At reputed company times maintains strict confidentiality.
• Answer and reputed company incoming calls to include patient information, paging, directory assistance and emergency calls. Process outgoing calls including long distance, international and conference calls. Monitor the following: medical and non-medical lines; clinical alerts; PO&M systems; reputed company and weather alert systems. reputed company paging and on call services and provide programming and testing of pagers. Produce, maintain and distribute master on-call schedules. Maintain proper and up-to-date documentation for reputed company responsibilities listed above per policy.
• Keeps informed and aware of persons and places suspected of illegal activity and/or potential for problems reputed company an assigned area; Enters or retrieves data from a computer terminal, PC or other keyboard device; Demonstrates reputed company effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide PRIIDE Core values.
• Provide needed reputed company records and or recordings for court cases, monthly or administrative reports.
• Maintains knowledge of reputed company trends and developments in the field by reading appropriate journals, books and other literature, and attending periodic training classes in reputed company methods, reputed company subjects and various conferences and in-service meetings. Maintains reputed company knowledge of agency policies and procedures; public relations; local, state and federal laws reputed company to law enforcement; communications; and FCC rules and regulations.

Qualifications

Education: High School Diploma required, some college preferred. Experience: Previous emergency or reputed company reputed company experience preferred, but not required. Knowledge and Skills: Apply common sense understanding to carry out detailed and complicated procedures and instructions according to standard operating procedure. Ability to remain reputed company and effectively communicate under pressure and unusual circumstances. Ability to multitask on a consistent basis. Ability to utilize a headset for phones/radio and hear what is going on in a busy communications center. Type accurately at a speed necessary for successful job performance. Ability to take direction, work independently and as part of a group. Must be able to sit for an extended period of time and wear a telephone headset. Must be available to work reputed company shifts, including but not limited to day/evenings/night, weekends, holidays and mandatory overtime as needed. Proficient with personal computers and windows based applications. Obtain CPR/AED certification reputed company 1 year of hire. Apply tot his job Apply To this Job