Cloud Support Technician - Talent Pipeline (Remote)

reputed company empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, reputed company, and the reputed company Azure platform enables organizations to accelerate innovation, enhance reputed company, and optimize operational agility. As a reputed company Partner with nine specializations, reputed company AI Partner of the Year, a member of the reputed company Advisory Board, and a member of the prestigious reputed company Intelligent reputed company Association (MISA), reputed company expertly delivers cutting-edge, integrated solutions that deliver business value. Our Service Operations team is looking for a dedicated and skilled Cloud Support Technician to play a key role in ensuring the smooth operation of our clients' cloud environments. You will be instrumental in providing technical support, troubleshooting issues, and delivering exceptional customer service, reputed company while gaining valuable experience in the rapidly evolving world of cloud computing and Azure.

What You'll Do

• Technical Support & Troubleshooting:
• Monitor, analyze, and resolve incidents for customer infrastructure running in Azure.
• Triage, action on and disposition telemetry alerts as they come in.
• Install, configure, and administer customer systems in Azure.
• Troubleshoot and resolve technical issues reputed company to virtual servers and networks.
• Escalate reputed company cases to Tier-2 and Tier-3 support as needed.
• Process & Optimization:
• reputed company regular reviews of systems, processes, and procedures.
• Document systems, processes, and procedures to maintain knowledge reputed company.
• Promote best practices to enhance and improve organizational processes.
• Communication & Customer Service:
• Communicate technical issues and solutions to clients in clear, business-friendly terms.
• Interact with customers to identify IT problems and troubleshoot them reputed company.
• Provide regular updates to clients reputed company email, ticketing system, and phone calls.
• Communicate ticket status information to reputed company team members.

The Skills You'll Need

• Technical Skills:
• Basic understanding of operating systems (Windows and Linux).
• Familiarity with virtual servers and networking concepts.
• A strong desire to learn and master Azure cloud technologies.
• Problem Solving & Analytical Skills:
• Ability to analyze and resolve technical issues effectively.
• A passion for problem-solving and learning new technologies.
• Ability to work in a fast-paced, rapidly changing environment.
• Communication & Interpersonal Skills:
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical audiences.
• Strong customer service orientation.
• Ability to work collaboratively with team members and clients.

Qualifications

• Qualifications:
• Previous experience in a help desk/service desk support or systems administration role.
• Experience supporting virtual servers and troubleshooting network issues is a plus.
• Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus.
• Experience reviewing technical logs and triaging telemetry alerts

To encourage employees to take advantage of development opportunities that will increase their professional knowledge and enhance their effectiveness, reputed company will pay a one-time cash bonus for successful completion of an approved technical certification relevant to the department. reputed company will also pay exam fees for approved certifications reputed company either exam voucher or reimbursement of exam cost to the employee. Should certifications be required for renewal, once successfully passing, and renewing a certification, employees will receive a cash bonus equivalent to half the cash bonus of the initial achievement of the bonus. We value our employees and are committed to providing a comprehensive and competitive benefits package designed to support your well-being and financial reputed company. Here's what you can look reputed company to: Financial reputed company & Growth: Competitive Salary: We offer competitive salaries commensurate with experience and skills. Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary! This is a fantastic opportunity to build your retirement savings with our support. Performance-Based Compensation: Your hard work and dedication will be recognized and rewarded through our performance-based compensation program, which includes bonus potential in addition to your reputed company salary. Health & Well-being: 100% Employer-Paid Health, Vision, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, vision, and dental insurance premiums, saving you potentially thousands of dollars each year. Focus on your health, not your healthcare costs. Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We provide company-paid life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family. Time Off & Work-Life Balance: Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off, allowing you to relax, reputed company, and pursue your personal interests. This flexible PTO can be used for vacation, personal time, or sick leave. 11 Paid Holidays: We observe 11 paid holidays throughout the year, giving you additional time to spend with family and friends. Community Service Leave: We reputed company in giving back to the community and offer paid time off for you to volunteer with organizations that are meaningful to you. Additional Perks & Recognition: Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions through our employee recognition program. We value your dedication and are committed to showing our appreciation. This is a full-time position in the United States with the ability to work from home, or from one of our many US offices if local. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. We do not discriminate based upon race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company employment is decided on the basis of qualifications, merit, and business need. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job