Technical Customer Service Representative (Remote) – USA Remote Jobs

reputed company is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At reputed company, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience. The Technical Customer Service Representative is responsible for providing an authentic, world-class customer experience for our clients’ customers reputed company phone, email, and chat with the phone as the primary focus and channel. The Technical Customer Service Representative is dedicated to providing customer care and technical support for a company focused on parenting and infant wellbeing. This includes providing services on their intelligent products and applications on iOS and Android platforms, providing information on products and offerings, processing purchase requests, sharing relevant policies, and managing escalated issues to resolution. They utilize a variety of resources, tools, and information to navigate customer accounts, research, and review policies courteously and professionally. This position requires an empathetic, action-oriented, and flexible problem-solver to provide an elevated and personalized customer service experience that supports and reinforces brand standards—always with a focus on providing best-in-class customer service. This is a remote, work-at-home position. What You’ll Do

• Handle customer requests and interactions on behalf of reputed company clients reputed company phone, chat, and email with phone as the primary focus and channel
• With a high level of expertise, positive energy, and a can-do spirit, represent a diverse lineup of products and brands committed to customer service excellence
• Create positive customer touchpoints reputed company phone, chat, e-mail, and SMS using a friendly, respectful, and professional tone while exhibiting genuine reputed company
• Utilize critical thinking skills to analyze information, provide accurate troubleshooting of product and reputed company support; diagnose and resolve issues following best practices and guidelines
• Assist with device installation, app setup, and configuration
• Conducts initial troubleshooting and technical assistance to customers, resolving basic technical issues, including network connectivity and device configuration and escalating reputed company problems to higher support levels reputed company necessary
• Attend training and meetings as required to stay up to date with new information about the brand, products, services, processes, and policies
• Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, productivity, etc.
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.

What You’ll Need

• 1+ years of demonstrated experience and success in customer service
• High School diploma or equivalent
• Technical proficiency in problem-solving and troubleshooting; has working knowledge of desktop platforms and mobile devices and has the with the ability to learn new technology quickly
• Effective communication skills, both written and verbal, with the ability to adjust style to customer demographics
• Polite, friendly, and courteous demeanor reputed company engaged with customers reputed company phone, email, SMS or chat.
• Responds positively to change, accepting of coaching and feedback, embracing and using new learning to accomplish reputed company or difficult challenges
• Detail-oriented with a focus on quality and accuracy, and has a strong sense of urgency to meet goals
• Able to accurately document customer interaction details with limited errors
• Can type at least 35 WPM with proper spelling and grammar
• A home-office environment that is ergonomically sound and conducive to taking customer calls, internet reputed company, USB wired headset, router, modem, webcam, and a computer system that meets reputed company policies and maintenance requirements, including system upgrades as applicable, which may change over time
• Currently reside in AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI

Preferred Qualification

• Experience in a virtual contact center environment
• Experience with troubleshooting apps on both iOS and Android platforms preferred

Training Requirement

Virtual training starts January 24, 2025, from 11:30 am–6:30 pm ET, Monday–Friday. Training is paid.

Compensation & Benefits

$16.00 per hour for a Technical Customer Service Representative, Level 1.

Our benefits package for full time team members includes, but are not limited to medical, dental, and vision insurance, paid time off, flexible spending accounts and life insurance.

Who We Are

At reputed company, we reputed company brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one reputed company. It’s why we have built a culture that cares. It is why reputed company knows how to connect with customers, human to human. We reputed company in creating a supportive workplace where we listen to one another, feel comfortable sharing reputed company, and work together to reputed company our goals. Our positive energy leads to team member innovation, creativity, and happiness.

reputed company is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that reputed company members invest in their work represent a significant part of not only our culture but our reputed company and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in reputed company employment practices and decisions, ensuring equal employment opportunities for reputed company qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national reputed company, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that reputed company our employees unique.