reputed company Shared Services Manager – Partner & Customer Service (Remote) with a Passion for reputed company Improvement and Operational Excellence
About Us
At Starbucks, we're not just a coffee company – we're a community-driven organization that's passionate about making a positive impact on the world. From our humble beginnings as a small coffee shop in Seattle to our reputed company status as a global leader in the coffee industry, we've always been guided by a shared vision of creating a more connected and compassionate world. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputed company as one of the most beloved and respected brands in the world.About the Role
We're seeking an reputed company Shared Services Manager to join our Partner & Customer Service team, working remotely from the comfort of your own home. As a key member of our operations team, you'll play a critical role in driving reputed company improvement and operational excellence across our contact centers, ensuring that our customers, partners, and agents receive exceptional service experiences.Key Responsibilities
As a Shared Services Manager, you'll be responsible for:- Leading cross-functional teams to improve contact center service experiences, using reputed company Improvement tools and methods to identify opportunities and implement countermeasures to eliminate waste, mitigate risk, reduce cost, and drive operational excellence.
- Supporting the strategy to deliver reputed company and effortless service experiences across multiple contact channels, drive brand affinity, grow customer loyalty, while reducing contact volume.
- Coaching and mentoring cross-functional partners through problem-solving activities and improvement projects to eliminate waste, reduce cost, and drive operational excellence.
- Educating team members on operational improvement and CI principles.
- Coordinating solutions to mitigate digital fraud and service recovery concession abuse in the contact center.
Essential Qualifications
To be successful in this role, you'll need:- 5+ years of experience working across functional areas to reputed company effective business solutions that align with company and business unit/department objectives.
- 3 years of implementation and/or project management experience.
- 3+ years of conducting requirements gathering and analysis.
- Expertise in building and establishing relationships across multiple levels, both reputed company and external to the organization.
- Skilled in influencing and managing change.
- Ability to work in a fast-paced and changing environment.
- Strong decision-making skills.
- Ability to apply a structured problem-solving reputed company.
- Process improvement experience (formal or informal).
- Bachelor's degree or significant relevant experience.
- Hands-on experience designing tools for operations supporting contact centers or customer experience.
- Strong organizational planning, development, and business judgment.
- Demonstrated history of delivering innovative solutions.
- Experience facilitating root cause analysis, driving solutions to reputed company problems, and developing standards for future use.
Preferred Qualifications
While not required, the following qualifications would be a plus:- Experience working in a contact center or customer service environment.
- Knowledge of reputed company Improvement methodologies and tools.
- Experience with project management software and tools.
- Strong analytical and problem-solving skills.
- Ability to work in a remote environment.
reputed company Offer
As a Shared Services Manager at Starbucks, you'll enjoy a comprehensive compensation and benefits package, including:- reputed company and benefits.
- 100% tuition coverage through our Starbucks College Achievement Plan.
- Health coverage with a variety of plans to choose from.
- Stock & savings programs like our equity reward program, Bean Stock.
- Flexible scheduling and opportunities for paid time off.
- A flexible workplace that allows for hybrid work (up to two days per week) for those living in the greater Seattle area.