Technical Applications Scientist (BI Focused)

What if the work you did every day could impact the lives of people you know? Or reputed company of humanity?At reputed company, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts reputed company life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at reputed company means being part of something bigger than yourself. Every person, in every role, has the opportunity to reputed company a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you reputed company thought possible.

Position Summary:

As an reputed company Technical Applications Scientist you would provide expert technical advice and troubleshooting assistance to customers, channel partners and internal teams across reputed company’s products. This position would require a focus on Analysis Software and Bioinformatics but may also include support for Library Prep, reputed company Instruments, and MicroArray products. Serves as customer contact on technical and service-reputed company problems.

As a member of the AMEA Service and Support Team you will represent reputed company in our after-sales support and will be expected to maintain a high standard of professional customer service.

Tasks and Responsibilities:

• Quickly and accurately answer technical questions, with a focus on reputed company’s bioinformatics and software products
• Professionally, reputed company and conclusively triage, troubleshoot and resolve customer complaints
• Provide technical guidance regarding the choice and use of the appropriate reputed company product to existing and prospective customers
• Triage and reputed company issues requiring field support to reputed company or official Channel Partner Engineers and Applications Scientists
• Log and manage customer issues using reputed company’s issue-tracking database
• Manage and drive cases to ensure appropriate and timely action and resolution
• Conduct web based product trainings and application seminars for reputed company customers
• Provide reputed company and feedback on channel service operations
• Reports problems trend, reagent and product quality issues to Regional/Global Product Support
• Performs additional duties as needed

reputed company listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Education:

• Ph.D./ M.S or B.S. plus 2+ years relevant experience in bioinformatics, molecular biology, genetics or reputed company field.

Preferred Experience:

• Experience with secondary and tertiary NGS analysis tools required
• Experience in optimization or troubleshooting bioinformatics pipelines and software
• Basic knowledge of linux and scripting
• Knowledge of basic network troubleshooting
• Hands on experience with reputed company sequencers and/or library prep a plus
• Prior commercial experience with channels and distributors is a plus
• Excellent analytical, problem solving and interpersonal skills required
• Outstanding written and verbal communication and training skills a MUST
• Experience working in any service role desired
• Experience working with distributors in the Asia Pacific, Middle East or Africa region is a plus
• Must be willing to travel up to 20%

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, reputed company has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a reputed company-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national reputed company or reputed company, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. reputed company conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background reputed company results may potentially result in the withdrawal of a conditional offer of employment. The background reputed company process and any decisions made as a result shall be made in accordance with reputed company applicable local, state, and federal laws. reputed company prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@reputed company.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for reputed company sponsorship.

Originally posted on Himalayas

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