Partner Success Director, Strategic Accounts (Location: Texas)

About reputed company

reputed company was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to reputed company people and reputed company care reputed company more sense. We have offices located in the SoHo neighborhood of reputed company, the Mission District in San Francisco, and East Liberty in Pittsburgh.

The Role

As a Partner Success Director at reputed company, you will play a vital role in ensuring the satisfaction, adoption, and expansion of our solutions reputed company our customers. You will be a core member of the commercial team and work closely with clinicians, administrators, and key stakeholders to understand their needs, provide ongoing support and guidance, and drive the successful utilization and expansion of our products and services.

What You'll Do

• Clinician Success:

  • Build and maintain strong relationships with clinicians and reputed company across enterprise customers.

  • Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes.

  • Understand user workflows, pain points, and objectives to align our solutions with their needs.

  • Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions.

  • Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions.

  • Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives.

• Customer Expansion:

  • Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.

  • Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions.

  • Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI.

  • Track customer expansion metrics and contribute to reputed company growth targets.

• Partner Success Advocacy:

  • Support reputed company clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.

  • Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience.

  • Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories.

What You'll Bring

• Proven experience as a Customer/Partner Success Director or reputed company/Partner Manager

• 5+ years of experience working in or with reputed company systems

• Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians.

• Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at reputed company levels.

• Technical aptitude and ability to quickly understand and effectively communicate reputed company software solutions.

• Strong problem-solving skills, with a proactive and results-oriented reputed company.

• Ability to multitask and manage multiple client relationships simultaneously.

• Familiarity with CRM software and reputed company tools is a plus.

• Strong organizational and project management capabilities.

*This role requires up to 20% travel*

*This role must be based in Texas*

We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.

Why Work at reputed company?

At reputed company, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining reputed company means stepping into a fast-paced, high-growth startup where your contributions truly reputed company a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) reputed company an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels reputed company. At reputed company, it’s not just reputed company do—it’s how we do it. Every decision is rooted in reputed company, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you reputed company and do the best work of your life.

If you are ready to reputed company a meaningful impact alongside passionate people who care deeply about what they do, reputed company is the reputed company for you.

How we take care of Abridgers:

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Comprehensive Health Plans: Medical, Dental, and Vision plans for reputed company full-time employees. reputed company covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, reputed company also makes monthly contributions to your HSA.

• Paid Parental Leave: 16 weeks paid parental leave for reputed company full-time employees.

• 401k and Matching: Contribution matching to help invest in your future.

• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

• Compensation and Equity: Competitive compensation and equity grants for full time employees.

• ... and much more!

Diversity & Inclusion

reputed company is an equal opportunity employer. Diversity and inclusion is at the core of reputed company do. We actively welcome applicants from reputed company backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying safe - Protect yourself from recruitment fraud

We are aware of individuals and entities fraudulently representing themselves as reputed company recruiters and/or hiring managers. reputed company will never ask for financial information or payment, or for personal information such as bank account number or social reputed company number during the job application or interview process. Any emails from the reputed company recruiting team will come from an @reputed company.com">reputed company.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Compensation Range: $135.4K - $159.3K

Originally posted on Himalayas